ServiceNow Platform Architect

Location: Greater London

Job Description:

Job Title Service Now Platform Architect Location London Corporate Title Director You will shape and support the Service Now platform as a Service Now Platform Architect, helping to connect teams, simplify workflows, and deliver meaningful technology outcomes across a global banking environment. Working closely with engineering, operations, and business teams, you will guide platform design, support innovation, and enable scalable, secure solutions.

This is a highly visible role where your expertise will help strengthen collaboration, improve platform consistency, and support transformation across enterprise workflow capabilities. You will contribute to a collaborative and inclusive environment where ideas are shared, and solutions are built together to meet both business and regulatory needs.

What we’ll offer youA healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.

You can expect:

Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them Competitive salary and non-contributory pension
30 days’ holiday plus bank holidays, with the option to purchase additional days

Life Assurance and Private Healthcare for you and your family

A range of flexible benefits including Retail Discounts, a Bike4

Work scheme and Gym benefits

The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year

Your key responsibilities

Shape and support the Service Now platform architecture roadmap, ensuring alignment with enterprise strategy and shared goals

Oversee platform design standards, helping teams collaborate and maintain consistent, inclusive and effective solutions

Support solution design reviews, guiding data models and integration approaches to ensure strong, dependable outcomes

Coordinate integration design across systems, ensuring secure, scalable and connected workflows that support business needs

Strengthen platform resilience by supporting performance, security and operational continuity requirements

Work closely with stakeholders to support innovation, automation and continuous improvement across the platform

Your skills and experience

Proven experience working as a Service Now Platform Architect within large, complex environments

Strong expertise across Service Now modules including Information Technology Service Management, Configuration Management Database, and integrations

Solid understanding of integration approaches such as Representational State Transfer application programming interfaces and event-based architectures

Experience supporting cloud architecture, security and resilience frameworks within enterprise environments

Strong ability to connect business needs with technology solutions in a structured, collaborative way Experience working in regulated environments such as banking or financial services

How we’ll support you Training and development to help you excel in your career

Flexible working to assist you balance your personal priorities

Coaching and support from experts in your team

A culture of continuous learning to aid progression

We value diversity and as an equal opportunities’ employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g. screen readers, assistive hearing devices, adapted keyboards)

About us Deutsche Bank is the leading German bank with strong European roots and a global network.  to see what we do.

Deutsche Bank in the UK is proud to be named in The Times Top 50 Employers for Gender Equality and has been awarded a Gold Award from Stonewall and named in their Top 100 Employers .If you have a disability, health condition, or require any adjustments during the application process, we encourage you to contact our Adjustments Concierge on  to discuss.

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.
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