Project Manager, Technical Support

About The Role

• Join a leading European fintech helping banks, fintechs and embedded finance companies launch and scale innovative payment products.
• Work at the heart of the card issuing ecosystem as part of a licensed issuer processor and BIN Sponsor.
• Own customer implementations from contract signature through to successful programme launch.
• Act as the primary point of contact for customers, coordinating internal teams, external partners and key stakeholders throughout the delivery lifecycle.
• Lead complex onboarding projects spanning technology, operations, compliance and customer delivery.
• Play a key role in shaping the first experience customers have with Enfuce and ensuring they achieve a successful go-live.
• Collaborate closely with product, engineering, compliance and operations teams to bring new payment programmes to market.
• Join a growing Delivery team where you'll have genuine ownership, autonomy and visibility across the business.
• Ideal for someone who understands the payments ecosystem and enjoys operating at the intersection of technology, operations, compliance and customer delivery.

• Own the end-to-end delivery of customer onboarding and implementation projects, ensuring alignment across technical, operational, regulatory and commercial work streams.
• Develop and maintain project plans, manage milestones and dependencies, and proactively identify and mitigate delivery risks to keep projects moving forward.
• Act as the driving force behind successful programme launches, ensuring both customers and internal stakeholders remain aligned throughout the journey.

• Serve as the primary point of contact for customers once contracts have been signed, building trusted relationships and guiding them through implementation with confidence and transparency.
• Manage expectations, facilitate decision-making and navigate challenges while maintaining a positive customer experience.
• Work closely with customers to understand their objectives and ensure Enfuce's solutions are configured and delivered to meet their needs.

• Bring together multiple stakeholders across product, engineering, compliance, operations and customer success to ensure seamless execution.
• Collaborate with external partners including card schemes, card manufacturers, programme managers and other ecosystem participants as required.
• Translate business requirements into actionable plans and help bridge the gap between technical and non-technical audiences.

• Document key decisions, project outcomes and customer-specific configurations to support smooth handovers and long-term success.
• Identify opportunities to improve delivery processes, enhance the customer experience and strengthen collaboration across teams.
• Support strategic internal initiatives that help Enfuce scale its delivery capabilities and product offering.

• You have experience managing complex projects within the payments industry and understand the realities of launching and operating card programmes.
• You may currently work for an issuer processor, BIN Sponsor, programme manager, card bureau, scheme, bank or fintech operating within the card payments ecosystem.
• Proven experience delivering customer-facing projects within payments, card issuing or embedded finance environments.
• A strong understanding of the card issuing ecosystem and how different stakeholders interact.
• Excellent communication and stakeholder management skills, with the confidence to lead discussions with customers and senior stakeholders.
• The ability to coordinate multiple work streams simultaneously while maintaining attention to detail.
• A structured and organised approach to project delivery, balanced with the flexibility to adapt when priorities change.
• A collaborative mindset and the ability to bring people together around a common objective.
• A level of technical curiosity that allows you to engage confidently in discussions around APIs, integrations and payment solutions, without needing to be a software engineer.

• High autonomy &…