Contact Centre Test Assurance Specialist

Role

Title:

Contact Centre Test Assurance Specialist
Rate: £332

Location:

London or Horsham
3 days on site

Key Responsibilities

Lead the QA workstream for the Contact Centre Transformation programme.
Define and oversee end-to-end testing coverage, ensuring all critical areas are addressed, including:
Regression testing
Network configuration validation
Backup and recovery
Call recording functionality
Integration with upstream/downstream systems
Rollback and contingency scenarios
Review, challenge, and validate vendor testing strategies and plans.
Provide independent QA assurance to client QA leadership on:
Testing completeness and quality
Key risks and gaps
Mitigations and readiness for release
Collaborate closely with vendors (including Wipro) and internal stakeholders to ensure alignment and delivery quality.
Support governance, reporting, and stakeholder communication across the transformation programme.

Required Experience

Strong experience leading QA or Test Work streams on large-scale transformation programmes.
Proven expertise in Contact Centre / CCaaS transformations.
Deep understanding of testing across complex, integrated environments.
Experience working with multi-vendor delivery models and providing independent assurance.
Strong stakeholder management skills, including interaction with senior QA and programme leadership.

Key Skills

Test strategy, planning, and governance
Functional and non-functional testing (incl. regression, integration)
Risk assessment and mitigation planning
Vendor management and challenge
Strong communication and reporting skillsLocation

Hybrid: 2-3 days per week onsite in London or Horsham If you receive suspicious outreach claiming to be from us, please contact us via the Manpower Group website