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IT Support IT Project Manager

Applications Support Group Manager - Senior Vice President

Job in Greater London, London, Greater London, W1B, England, UK
Listing for: Citigroup Inc.
Full Time position
Listed on 2026-06-08
Job specializations:
  • IT/Tech
    IT Support, IT Project Manager
Salary/Wage Range or Industry Benchmark: 125000 - 150000 GBP Yearly GBP 125000.00 150000.00 YEAR
Job Description & How to Apply Below
Location: Greater London

Overview

The Global Financial Messaging / Payments Technology SVP (C14) is a senior Application Manager responsible for end-to-end ownership of Global Financial Messaging (GFM) / Payments applications within the Production Support and Services organization. This role combines strategic leadership, deep technical expertise, and operational excellence to ensure high availability, resiliency, and performance of mission-critical, franchise payment platforms. The role operates at a global level, driving stability, modernization, and transformation initiatives while partnering with business, product, and engineering teams.

The SVP acts as a delegate to global leadership and is accountable for delivering best-in-class production support services and continuous improvement across the payments ecosystem.

Key Responsibilities

  • Strategic & Regional Leadership:
    Define and execute the strategy for GFM / Payments Production Support, aligned with global payments technology objectives; build and lead high-performing global teams, including onshore, offshore, and vendor resources; act as a senior escalation point and decision-maker for critical production and business-impacting issues; partner with senior business stakeholders to align technology services with enterprise priorities.

  • Production Support & Operational Excellence:
    Ensure 24x7 stability and availability of Global Financial Messaging and Payments applications; oversee incident, problem, and change management processes aligned with ITIL best practices; drive improvements in MTTR; incident reduction and root cause elimination; service level adherence and operational KPIs; lead release management and production deployments, ensuring minimal business disruption.

  • Technical Leadership & Engineering Excellence:
    Provide hands-on technical leadership across observability (monitoring, logging, tracing); automation and self-healing capabilities; resiliency, disaster recovery, and failover strategies; champion modern engineering practices including Infrastructure-as-Code and CI/CD pipelines; automation and scripting (Python, Shell, etc.); guide teams on application stability, scalability, and performance optimization.

  • Architecture & Platform Governance:
    Collaborate with architecture and engineering teams to embed supportability standards, resilient system design principles, onboarding standards and governance for new applications into production, and influence platform modernization across messaging and payment systems.

  • Stakeholder & Business Engagement:
    Engage with senior leadership, product partners, and clients to communicate platform health, operational risks, and strategic initiatives; translate technical capabilities into business value, ensuring alignment with customer expectations; support audit, regulatory, and compliance engagements.

  • Risk, Control & Compliance:
    Ensure all activities adhere to risk and control frameworks; proactively identify, escalate, and resolve operational and regulatory risks; maintain governance over change management, production controls, and application lifecycle management.

  • Financial & Vendor Management:
    Manage budgets, resource planning, and cost optimization initiatives; drive efficiencies through automation, process improvements, and vendor optimization; oversee third-party and managed service providers, ensuring SLA adherence.

  • Talent & Organization Development:
    Lead, coach, and develop diverse global teams; build succession pipelines and technical leadership bench strength; foster a culture of accountability, continuous improvement, and operational excellence.

    • Core Experience
    • Experience in Production Support / Payments Technology / Financial Messaging
    • Proven leadership experience managing large global teams in mission-critical environments
    • Strong domain expertise in payments systems (SWIFT, real-time payments, financial messaging)
    • High-volume, low-latency transaction systems
    • Strong technical expertise in distributed systems, middleware (MQ, Kafka), and APIs
    • Databases (Oracle, Mongo

      DB)
    • Linux/Unix environments
    • Hands-on knowledge of monitoring tools (App Dynamics, ELK, Geneos)
    • CI/CD pipelines and automation tools
    • Cloud/container platforms…
    Position Requirements
    10+ Years work experience
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