Lead Client Integration Engineer

Job Description

Client Integration Specialist (German Speaking)

How You’ll Make an Impact

At Epsilon, our Platform Delivery teams are essential to maintaining the reliability, stability, and flawless functioning of our production systems and offerings. Our dedication to excellence ensures that our customer support is second to none, crafting a "center of excellence" for comprehensive service delivery support.

Your role will be integral in guaranteeing smooth user transitions and continuous happiness with our technology platform. By providing expert onboarding support and ongoing assistance, you will improve user engagement, overcome technical challenges, and passionately advocate for user needs.

As a Client Integration Engineer, you will play a key role in delivering technical solutions and maintaining relationships with our Retail Media Network (RMN) retailer clients. You will act as a link between clients and our internal Product and R&D teams. You will lead integrations and handle post-launch issue resolution. Employ your technical skills and RMN platform knowledge to build and deliver actionable strategies and solutions.

Client Integration

• Lead new client integrations from a technical perspective.
• Own the technical relationship for clients post-launch, aligned with their Tier.
• Act as the primary liaison during technical integrations and secondary contact for fixing and debugging.
• Support the Client Management team when up-sell opportunities are identified.
• Field and champion new Feature Requests submitted by retailers.
• Coordinate with internal Product and R&D teams to identify short-term workarounds and long-term scalable solutions.
• Implement a global integration strategy aligned with the organization’s goals.
• Identify integration opportunities, assess feasibility and impact, and build a roadmap for implementation.
• Allocate and manage resources and technology to support integration initiatives, ensuring efficient utilization.
• Collaborate with multi-functional teams (Sales, Product, Customer Integrations, Platform, Engineering) to ensure seamless integration of systems, processes, and workflows.
• Champion communication and alignment among various partners.

• Uphold operational practices that support a future‑fit model.
• Maintain operational integrity across all production environments.
• Lead the service transition into the Platform Operations team for technical client support post‑launch.
• Standardize prioritization and implementation documentation collected by Client Integrations, Solutions, and Onboarding teams to guarantee smooth handoffs.

• Collaborate with Engineering, Product, Delivery, and Security teams to ensure production/system reliability.
• Align with Product and Engineering to understand how feature development impacts overall system performance and customer experience.

• Stay ahead of Epsilon RMN product suite features, improvements, and roadmap.
• Keep informed about industry trends in retail media, ad‑tech, and advertising.
• Maintain a high‑level understanding of the Epsilon system components:
  Reporting, Ad Serving, API Integration, Product Catalog, Ad Placements.
• Possess a solid technical understanding of Epsilon Onsite and Offsite platforms, toolsets, and partner systems.

• Act in the best interest of both the customer and the team at all times.
• Develop team cohesion and build strong multi‑functional relationships.
• Work with internal delivery groups to guarantee high‑quality customer experience and efficient case resolution.

• Work together with the VP of Platform Operations, VP Pre‑Sales, and VP Client Integrations to identify and carry out process simplification strategies.
• Proactively find opportunities to improve and simplify overall technology solutions.
• Work jointly with the VP of Platform Operations to develop the "Implementation and Integration Playbook" aimed at maintaining consistent retailer integration globally from technical and project management angles.

Industry Expertise

• Demonstrated ability in technical roles within…