Senior Digital Loyalty Executive; One Supporter Journey

Location:

Various across the UK with flexible/hybrid working options
Salary: £29,530.68 - £34,352.01 (depending on experience)

Hours:

Full-time, permanent
Closing Date:
June 15th

Make a Real Difference in a Child's Life

At Barnardo's, we believe in children – no matter who they are or what they've been through. We work to build stronger families, safer childhoods, and positive futures.

As part of our Fundraising & Marketing department, the digital team plays a critical role engaging audiences across various digital channels to drive action across time, money and voice. We’re looking for an experienced and ambitious Senior Digital Loyalty Executive to drive our digital loyalty programme forward to build connection with our supporters and customers, building loyalty and lifetime value.

• Driving the digital stewardship and loyalty journeys to maximise the lifetime value of supporters and customers through effective project management of the One Supporter Journey
• Supporting the team to deliver growth in the digital loyalty programme (primarily email and SMS) to unlock additional income growth and encourage repeat giving/purchases
• Providing technical support for stakeholders using our email marketing platforms
• Working collaboratively with the wider digital loyalty team and fundraising teams to spot opportunities for growth to maximise income
• Embedding an audience, data‑led approach to our digital journeys, putting customer/supporter experience at the heart of every decision
• Providing timely, relevant reporting to stakeholders to continuously improve our digital marketing

This is a varied, fast‑paced role that is at the heart of driving digital income growth at Barnardo's through operational delivery, project management and digital marketing. You'll be part of a committed team that shares learning, supports wellbeing, and is united in a clear mission: delivering change for children.

• Digital/email marketing and fundraising experience with a track‑record of success
• Experience of developing impactful and relevant digital supporter experiences, part of a holistic customer/supporter experience and journey
• Experience of planning, implementing and evaluating campaigns, including both fundraising or marketing programmes and strategic or process change projects
• Experience of using customer/supporter and market data to inform ideas and strategic plans
• An understanding and knowledge of digital marketing and how this can support acquisition and growth
• Excellent written, communication and interpersonal skills

You’ll also be able to attend in‑person meetings at least once a month in central London, and occasionally elsewhere in the UK.