ServiceNow Developer
Job in
London, Greater London, W1B, England, UK
Listed on 2026-06-09
Listing for:
Opus Recruitment Solutions Ltd
Full Time
position Listed on 2026-06-09
Job specializations:
-
IT/Tech
IT Consultant, Systems Analyst, IT Project Manager, IT Business Analyst
Job Description & How to Apply Below
Service Now Developer (Associate Level) Overview We are seeking an Associate Service Now Developer to join a dynamic Agile delivery team supporting NHS England (NHSE). This role is focused on designing, developing, and optimising Service Now solutions to improve business processes, enhance automation, and future-proof digital services. The ideal candidate will have strong hands-on experience with the Service Now platform, particularly within ITSM and CSM modules , and a proven ability to deliver high-quality solutions in a regulated or public sector environment.
Key Responsibilities Service Now Development & Delivery Analyse business requirements and translate them into scalable Service Now solutions Configure and customise Service Now applications in line with best practices Develop Proof of Concepts (POCs) to validate solutions prior to deployment Implement new modules, platform enhancements, and architectural changes Design and build integrations with third-party systems where required Process Optimisation & Automation Identify opportunities to streamline and automate workflows Deliver solutions that improve operational efficiency and user experience Support innovation using Service Now capabilities, including Now Assist features Quality & Standards Collaborate closely with QA teams to ensure robust, high-quality deliverables Follow Service Now coding standards, design principles, and community guidelines Ensure solutions are scalable, secure, and aligned with long-term platform strategy Stakeholder Collaboration Work within Agile frameworks (Scrum, PI planning) to deliver iterative improvements Engage with technical and non-technical stakeholders to gather and refine requirements Communicate effectively across teams to ensure alignment and successful delivery Reporting & Insights Develop dashboards and reporting capabilities within Service Now Provide insights to support operational decision-making and performance tracking Required Skills & Experience Essential Proven experience working with the Service Now platform (development, configuration, and customisation) Strong understanding of Service Now capabilities and architecture
Experience with : IT Service Management (ITSM) Customer Service Management (CSM) Exposure to Now Assist (AI-driven capabilities) within Service Now Experience delivering solutions in UK public sector or regulated environments Solid understanding of Agile methodologies and delivery frameworks Strong communication and stakeholder management skills Desirable Skills
Experience with Service Now integrations and advanced platform features Broader module exposure beyond ITSM/CSM Agile certifications or formal training (e.g. Scrum) Qualifications & Certifications Relevant Service Now certifications such as:
Certified System Administrator (CSA) Certified Application Developer (CAD) CIS-ITSM / CIS-CSM (preferred) Additional certifications are advantageous Location & Travel Hybrid working model Travel to client offices in London, Leeds, and Exeter as required Quarterly PI planning sessions Occasional in-person workshops Some overnight stays may be required Travel and expenses are not billable
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×