IT Support Engineer

IT Support Engineer

Location:

Aylesbury, Buckinghamshire Salary:
Up to £34,000 Set-up:
Hybrid Working, Occasional Client Site Visits Required The Opportunity We're working with a growing and customer-focused IT provider looking to add an enthusiastic IT Support Engineer to their technical team based in Aylesbury. This is a fantastic opportunity for someone with strong 1st/2nd Line experience who enjoys a varied role combining remote support, onsite client interaction, and project exposure. You'll be joining a collaborative environment where customer service and technical delivery are equally valued, supporting a broad client base across Microsoft environments and modern cloud technologies.

Responsibilities Providing 1st and 2nd Line technical support to a range of users and clients Troubleshooting hardware, software, and network-related issues Supporting Microsoft 365 environments including Exchange Online, Teams, and SharePoint Managing users through Active Directory and Azure/Entra  with laptop/desktop builds, installations, and deployments Escalating complex issues where required while maintaining ownership throughout Supporting basic networking issues including switches, routers, and Wi-Fi connectivity Participating in occasional client site visits for support and project work Maintaining accurate ticket updates and documentation within the service desk system Delivering excellent customer service and communication at all levels Skills & Experience Required Previous experience within a 1st/2nd Line Support or IT Support Engineer position Strong troubleshooting skills across Windows environments Experience supporting:
Microsoft 365 Active Directory Azure/Entra  10/11 Basic networking Experience working within an MSP or fast-paced support environment is highly desirable Strong communication and customer-facing skills Full UK driving licence preferred due to occasional site visits What's on Offer Salary up to £34,000 Hybrid working arrangement Exposure to a wide variety of technologies and environments Supportive and collaborative team culture Ongoing training and development opportunities Opportunity to gain project exposure alongside support responsibilities If you're looking for a role where no two days are the same and you can continue developing your technical skillset within a growing IT environment, we'd love to hear from you.