Technology Team Lead

Arcas is working with a growing IT consultancy that delivers onsite technical services to a wide range of clients across London. They’re looking for a hands-on Technology Team Lead to take ownership of day to day technical operations, lead a small team, and act as the escalation point during high-pressure situations. This role is ideal for someone who has stepped up as a team lead or senior engineer within an IT or network support environment and enjoys being the person people rely on when things get busy.

What you’ll be doing Leading and coordinating a small technical team across client sites Acting as the senior escalation point for IT and network issues Troubleshooting WiFi, switching, connectivity and infrastructure problems Prioritising and managing incidents in fast-moving environments Working closely with clients, stakeholders and vendors Ensuring smooth technical delivery during peak periods Taking ownership of issues and guiding others through resolution What we’re looking for Experience as an IT Team Lead, Senior IT Engineer, Network Support Lead, Senior Field Engineer, or similar Strong grounding in networking fundamentals (WiFi, switches, VLANs, DHCP/DNS, patching) Someone who stays calm, clear and decisive under pressure Confident communicator who can coordinate people and manage expectations Hands-on problem solver who enjoys being the go-to person Comfortable working onsite in dynamic, sometimes high-pressure environments Why this role High visibility and real ownership A role where personality and presence matter as much as technical skill Varied work across different client environments Opportunity to step into a leadership role without moving into full management A consultancy that values initiative, calmness and technical breadth If you’re a senior engineer or team lead who thrives in fast-moving environments and enjoys taking charge when it counts, this could be a great next step.