Senior Platform Reliability Engineer; Operations

Senior Platform Reliability Engineer (Operations)

Ricoh is recruiting a Senior Platform Reliability Engineer (Operations) based in London. The role is responsible for the reliability, resilience, and operational integrity of Ricoh’s hybrid and cloud platforms.

• Deliver standards for availability, latency, performance, capacity, and scalability.
• Take part in root‑cause analysis and problem management for major incidents.
• Champion blameless post‑mortem culture and ensure actions are tracked and closed.
• Drive infrastructure‑as‑code and automation across Azure and co‑lo environments.
• Embed observability using metrics, logs, traces, and alerting tools.
• Partner with SRE and help‑desk teams to deliver service.
• Oversee automated patching, vulnerability remediation, and configuration compliance.
• Introduce KPIs and dashboards for reliability, incident trends, MTTR, change failure rate, and capacity.
• Occasional travel to data centres and offices to ensure projects and service meet business requirements.

• Strong business awareness alongside technical capability, with a clear understanding of how infrastructure services support business operations, customer experience, and strategic objectives within a Cloud‑First strategy.
• Previous experience in a similar role plus strong practical knowledge of infrastructure, cloud, and operations.
• Strong background in Azure (IaaS, PaaS, networking, identity, storage) and on‑prem data centre operations.
• Hands‑on skills with infrastructure‑as‑code (Terraform, ARM/Bicep), configuration management (Ansible, Power Shell DSC), CI/CD pipelines (Azure Dev Ops, Git Hub Actions).
• Experience with monitoring/observability tools, alert design, and dashboarding.
• Commercial awareness, including experience working with vendors and partners, understanding cloud consumption models, licensing and support contracts.
• Service‑focused mindset with knowledge of IT service management and effective incident and problem support.
• Knowledge of networking, security, and OS fundamentals (Windows/Linux).
• Experience operating in ISO 27001 or similar regulated environments.
• Experience integrating with ITSM platforms (e.g., Service Now) and aligning with ITIL processes.
• Understanding of business and application impact of infrastructure decisions.
• Working knowledge of security, architecture, and vendor/commercial considerations to support informed decision‑making.

• A competitive salary package.
• Industry‑leading benefits.

At Ricoh, we embrace and respect the collective and unique talents, experience, and perspectives of all people. We will judge each individual on their skills and ability, regardless of history. Some roles may require pre‑employment vetting checks.