Strategic Customer Success Manager; MEA

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple.

The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work‑life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #One Jamf.

At Jamf, we empower people to be their best selves and do their best work.

As a Strategic CSM at Jamf, you own the success and retention of Jamf’s most complex and high‑value accounts. You act as a trusted adviser to executive stakeholders, driving measurable business outcomes through strategic planning, adoption, and renewal ownership.

In this role, you operate in highly complex customer environments that require strong judgment, executive‑level communication, and the ability to navigate ambiguity. You balance strategic planning with hands‑on execution, working across multiple stakeholder groups to sustain alignment, momentum, and long‑term value realization. This role emphasizes strategic depth, executive alignment, and governance across complex enterprise environments.

This role is offered as hybrid, with the expectation to be in the London office 3 days per week. We are only able to accept applications for those based in the UK and have sponsorship to live and work in the UK. #LI-Hybrid

• Own a portfolio of strategic enterprise accounts with global complexity.
• Lead executive business reviews and strategic planning aligned to customer outcomes.
• Drive adoption and maturity of Jamf solutions across large‑scale deployments.
• Partner with Sales and Technical counterparts to identify growth opportunities and execute expansion strategies.
• Act as a thought leader, influencing Jamf’s product roadmap and success programs.

• HS Diploma / GED Degree (Required).
• 5+ years in Customer Success or Account Management within a SaaS environment (Required).
• Proven experience managing strategic enterprise accounts with global complexity (Required).
• Expertise in Apple ecosystems and enterprise IT workflows (Required).
• Experience in IT, cybersecurity, or endpoint management solutions (Preferred).
• Technical acumen in MDM, Apple Business Manager, or security frameworks (Preferred).
• 2 Year / Associates Degree or higher (Preferred).
• Certifications in Jamf Products (Jamf 100, Jamf 170, Jamf 200) (Preferred).
• A combination of relevant experience and education may be considered.

• Named a 2025 Best Companies to Work For by U.S. News
• Named a 2025 Newsweek America’s Greatest Workplaces for Mental Well‑being
• Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z
• Named one of Forbes Most Trusted Companies in 2024
• Named a 2024 Best Companies to Work For by U.S. News
• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
• Named a 2024 Best Technology Company to Work For by U.S. News
• Named a 2023 Best Workplaces for Women™ by Great Place to Work® and Fortune Magazine
• We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!
• You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world.
• We put people over profits – which is why our customers keep coming back to us.
• Our volunteer time off allows employees to support and give back to our communities.
• We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
• 22 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
• Over 100,000 Jamf Nation users, the largest online IT community in the world.

We are a team of free‑thinkers, can‑doers, and…