Operations Engineer

Position: Operations Engineer I
Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…
When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the  storytellers  bringing our characters to life, the  creators  bringing them to your living rooms and the  dreamers  creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Warner Bros. Discovery (WBD) Sports Europe represents WBD’s portfolio of sports brands, channels, and platforms in Europe. It collectively engages 130 million people every month, reaching fans and broad audiences in more than 200 markets and in 20 languages across all platforms where consumers are spending time: free-to-air TV, pay-TV, streaming, online and social. WBD Sports Europe includes the much-loved consumer brands Eurosport and TNT Sports in the UK and Ireland, as well sports programming and content on WBD’s free-to-air TV networks and streaming on HBO Max.

They connect audiences with the greatest sporting events in the world. This includes being the Home of the Olympics Games in Europe; tennis’ Grand Slams; cycling’s Grand Tours, more than 1,000 live cycling broadcasts per year, the WHOOP UCI Mountain Bike World Series; the PGA TOUR year-round in some markets; the FIM Endurance World Championship;
The Ocean Race; the FIM Speedway GP and every major winter sports World Championship and World Cup event.

Global Command Center (GCC):

In the GCC, an Operations Engineer acts as part of a collaborative team environment.
It is the central nervous system of incidents, major incidents, service requests, and activities throughout production, broadcast engineering, editing, and production operations at the WBD, News & Sports, and Entertainment properties.

Your New Role...
The Operations Engineer receives incoming calls, communications and tickets, performs first-call triage, resolution, dispatch, and escalation on incidents ranging from low priority to On-Air emergencies.  They monitor services and equipment for a wide variety of systems and technologies and coordinate the communication around Major Incidents which have organization-wide impact to job abilities or air.  Resolution of incidents are done through remote control software, researching using a knowledgebase repository, or in person for on-site customers.  

All incidents and requests are logged in an industry standard IT Service Management tool by the GCC.  Broad communications are handled through enterprise level notification systems and organizational chat solutions.  Excellent written and oral communication is key as the Operations Engineer I engages and navigates the position.

Customers include WBD production teams, Engineering groups, On-Air Talent, Journalists, and Editors across multiple bureaus in multiple cities around the world globally and are supported 24/7.

In addition, the Operations Engineer will have the opportunity to shadow with other engineering teams and participate at an implementation level in larger projects. This is often in the form of cabling and equipment install/removal as well as integration and testing throughout the various Terminal Gear Rooms, Data Centers, and Broadcast Facilities for WBD.

Your Role Accountabilities...
Technology:
Competencies in digital audio & video studio environments, control systems, audio and video edit tech, MAM, contribution and distribution systems, a strong understanding in IP production environments (SMPTE 2022/2110).

Production: A solid understanding of the production and editorial process and how technology failures relate to or impact the ability to produce content or directly impact the output and audience for Linear platforms/markets. Where applicable work with DTC equivalent functions.

Leadership & Management:
Ability to provide leadership when responding to and leading the…