Senior manager - Restaurant Technology Operations & Standards

Overview

This is a senior, hands‑on IT leadership role responsible for the performance, stability and evolution of restaurant technology across the UK, France, Spain and Germany.

Line management of in‑country IT Managers. Provide clear direction, build capability, create accountability and lead a high‑performing team across multiple markets and cultures.

• Own operational stability of restaurant technology across all markets.
• Lead the response to major incidents and critical service issues affecting restaurants.
• Coordinate internal teams, suppliers and business stakeholders through to resolution.
• Make timely, well‑judged decisions in live operational situations and drive permanent root‑cause resolution.
• Support and coach IT Managers in resolving high‑impact or complex operational issues.
• Bring strong technical credibility across restaurant technology, infrastructure and integrations and be willing to get into the detail personally when required to resolve critical issues.
• Validate technical solutions, supplier configurations and delivery quality.
• Apply sound judgement to distinguish between quick fixes, sustainable solutions and acceptable risk.
• Define standards for POS, kiosks, networks, CCTV and in‑store technology and ensure solutions are scalable, supportable and operationally fit for a live restaurant environment.
• Identify opportunities to simplify, improve and modernise the restaurant technology estate over time.
• Work closely with project and architecture teams to ensure solutions are robust and ready for rollout.
• Create clear, structured technical documentation covering designs, configurations, standards and use cases and ensure solutions are properly documented and operationally ready before rollout.
• Build repeatable, well‑governed handover processes into project delivery.
• Drive consistency in restaurant technology standards across all countries and reduce unnecessary local variation.
• Own technical supplier performance across restaurant technology services and hold vendors to account against SLAs and agreed service outcomes.
• Use live operational insight to identify patterns, weaknesses and improvement opportunities and drive practical, measurable improvements.

• Strong hands‑on experience in restaurant, retail or hospitality technology environments.
• Experience leading in live, multi‑site operational environments where uptime and pace matter.
• Strong people leadership capability, including experience leading managers and building team capability.
• The ability to engage credibly with senior stakeholders and give confidence during live issues.
• Strong supplier management skills, including technical challenge and performance accountability.
• A proactive, practical and delivery‑focused approach.
• The ability to bring structure, clarity and consistency to complex operational environments.
• Clear and disciplined documentation and governance habits.
• Experience working across multiple countries and cultures; additional European language skills (French, Spanish or German) would be beneficial.

Annual bonus based on business performance, pension scheme, enhanced maternity and paternity leave, electric car salary sacrifice scheme, long service rewards after 5 and 10 years, private medical via Vitality, wellbeing support.