AI Project Manager - Strategic Delivery Lead

As an Associate, you will manage individual work streams to support the successful delivery and implementation of bespoke AI solutions. You will work side‑by‑side with Government stakeholders to understand critical mission challenges and user needs, conduct open-source analysis to support the development of AI tools, translate complex operational requirements into clear user stories for delivery and engineering teams, and design and test workflows that support user‑centric decision‑making in high‑stakes environments.

Additionally, you will collaborate closely with technical teams to ensure projects run smoothly and solutions meet customer needs, and contribute to internal thought leadership, strategy, and capability development across the team.

As a Partner Success Director - Strategic Accounts, you will build strong relationships with clinicians and healthcare professionals, driving adoption and satisfaction with Abridge's AI-powered healthcare solutions. You will collaborate with sales and internal teams to expand customer relationships, support client onboarding, identify opportunities for growth, and serve as the voice of the customer within the company.

This leader will build, scale, and manage OpenAI's User Operations Strategy & Operations function, owning service strategy, planning, forecasting, and execution. They are responsible for embedding AI-native operations, forecasting support needs, evolving support models, driving operational quality, and acting as a senior escalation point across the team.

Build and scale a world-class Customer Organization that manages the entire post-sales lifecycle, including onboarding, activation, adoption, value realization, renewal, and expansion. Drive operational excellence by implementing processes, systems, and automation to optimize customer success and support functions.

The Digital Customer Success Manager will design and optimize scalable, data-driven programs to support customer adoption, engagement, and expansion. They will balance automation with human touch and collaborate with various teams to consistently enhance the customer journey.

Oversee the entire lifecycle of acquisition programs from due diligence to integration and completion, collaborating closely with cross-functional teams to ensure successful implementation. Build and manage foundational program management processes, manage risk, maintain timelines, and facilitate clear communication between all stakeholders.

Lead and coordinate the lifecycle of acquisition programs from due diligence and integration through to completion, working cross-functionally across the organization. Define, manage, and improve program management processes while monitoring timelines, milestones, and risks, ensuring smooth execution and status communication.

The Director, Revenue Operations will design, implement, and scale systems, processes, and data insights to drive the company's go-to-market strategy. They will oversee the optimization of CRM and automation platforms, establish GTM operating plans, and support execution and alignment across Sales, Marketing, and Customer Success functions.

This role leads the Ops Enablement & Analytics function for User Safety & Risk Operations, building and scaling core operational workflows, routing systems, dashboards, and tooling to support global safety and risk mitigation  manager drives operational efficacy by establishing processes for automation, data analysis, quality assurance, and vendor management while partnering cross-functionally with product, engineering, research, and legal teams.

Oversees the lifecycle of acquisition programs from due diligence, integration, and adoption to completion. Manages cross-functional teams, communicates with stakeholders, ensures milestones are met, and manages risks for successful acquisition implementation.