Information Technology Support Specialist

We are looking for a proactive and hands‑on IT Support & Systems Administrator to support our growing veterinary group. This role is responsible for maintaining IT infrastructure, providing day‑to‑day technical support, managing hardware and software systems, maintaining business‑critical applications, and ensuring the smooth operation of technology across multiple clinic locations.

The ideal candidate is highly organised, solutions‑focused, comfortable working independently, and passionate about using technology and AI to improve business operations in a fast‑paced environment.

• Provide first and second‑line technical support to clinic and head office teams.
• Troubleshoot hardware, software, network, and connectivity issues.
• Manage support tickets and ensure timely resolution of IT‑related requests.
• Support onboarding and offboarding of employees, including account creation, permissions, and equipment setup.
• Deliver user training and guidance on company systems and best practices.

• Manage laptops, desktops, printers, phones, tablets, and other IT equipment.
• Maintain Microsoft 365, Google Workspace, and other business‑critical platforms.
• Monitor and maintain network performance, Wi‑Fi connectivity, and security.
• Coordinate with external IT vendors and service providers when required.
• Manage software licensing and asset inventory.

• Maintain and support Provet Cloud and other operational platforms used across the business.
• Work closely with internal stakeholders and external vendors to troubleshoot, optimise, and enhance business‑critical applications.
• Support the implementation, testing, and maintenance of custom‑built applications and internal tools.
• Assist with software integrations, API connections, and workflow automation projects.
• Monitor system performance and proactively identify opportunities for improvement.
• Support the development and maintenance of internal business applications and AI‑powered solutions.

• Ensure adherence to IT security policies and best practices.
• Manage user access controls, password policies, and device security.
• Support data backup, recovery, and business continuity processes.
• Monitor systems for security vulnerabilities and implement corrective actions.

• Support the implementation of new systems and technology projects.
• Identify opportunities to improve processes through automation and technology.
• Assist with integrations between business systems and operational platforms.
• Maintain clear documentation of systems, procedures, and IT assets.
• Leverage AI tools and automation technologies to improve operational efficiency and user experience.

• Previous experience in an IT Support, Systems Administrator, or similar role.
• Strong knowledge of Windows operating systems and Microsoft 365.
• Experience managing networks, Wi‑Fi infrastructure, and cloud‑based applications.
• Understanding of cybersecurity principles and IT best practices.
• Excellent troubleshooting and problem‑solving skills.
• Strong communication and stakeholder management abilities.
• Ability to prioritise multiple tasks and work independently.

• Understanding of APIs, webhooks, and system integrations.
• Basic programming skills, particularly in Python and JSON.
• Experience building, maintaining, or supporting lightweight internal applications and automation workflows.
• Ability to troubleshoot and work with custom‑developed software.
• Familiarity with AI‑powered development tools such as Claude, ChatGPT, Cursor, or similar platforms.
• Strong AI literacy and the ability to use AI tools to improve productivity and automate business processes.
• Ability to understand business requirements and translate them into practical technical solutions.
• Experience supporting multi‑site businesses.
• Experience with telephony, VoIP, and communication platforms.
• Knowledge of CRM, HR, finance, or operational management systems.
• Experience with system integrations and automation tools.
• Basic knowledge of SQL, databases, and reporting platforms.

The following would be considered a strong advantage:

• Experience with veterinary practice management systems, particularly Provet Cloud
  .
• Previous experience working within healthcare, veterinary, or multi‑location service businesses.
• Experience supporting reporting, analytics, and business intelligence platforms.
• Experience using AI‑assisted coding tools to rapidly prototype and deploy business solutions ("vibe coding").
• Strong understanding of REST APIs, webhooks, and third‑party integrations.
• Ability to build and maintain basic applications using AI‑assisted development tools such as Claude.