Technical Trainer; French​/English Speaking

Amplitude is a leading AI analytics platform that helps customers build better products and digital experiences.

• Must be able to speak French and English fluently.
• This role is hybrid.

• Deliver engaging training sessions: facilitate training in various formats—including live virtual sessions, in‑person workshops, and recorded/asynchronous sessions—for customers, partners, and internal teams.
• Tailor learning experiences: work closely with customers to understand their needs and data sets, adapting content to suit diverse skill levels, from analytics beginners to advanced users.
• Master Amplitude’s products: develop deep expertise across the product suite—including Analytics, Session Replay, Experimentation, and Guides & Surveys—to answer customer questions and guide them effectively.
• Leverage AI tools in your own training design and preparation workflows to increase efficiency, elevate content quality, and scale impact.
• Collaborate globally: partner with the global Education team to shape training content and share insights from live engagements.
• Support internal enablement: provide product training for Amplitude team members as needed.
• Work cross‑functionally: partner with customer‑facing teams and account stakeholders to ensure a seamless training experience.
• Support and enable regional services partners to deliver Amplitude training as part of their engagements (e.g., Implementation Bootcamps, Train‑the‑Trainer programs and consultative coaching).

• Three plus years (3+) of technical trainer experience with a SaaS/AI company.
• Fluency in English and French (required) – ability to deliver training and communicate with customers in both languages.
• Proficiency in Spanish (nice to have).
• Exceptional live facilitation skills, with the ability to command a room and drive highly interactive, outcomes‑focused sessions.
• Demonstrated experience tailoring enablement based on discovery, not simply delivering standard content.
• Ability to explain complex analytics and AI‑driven concepts clearly to both technical and non‑technical audiences.
• Executive‑ready communication skills and confidence presenting to senior stakeholders.
• Hands‑on experience with product analytics platforms and a strong understanding of customer behavior analytics.
• Experience experimenting with emerging AI tools and demonstrating how you have built or implemented AI‑driven workflows that tangibly improved efficiency, content quality, or training effectiveness.
• Comfort operating in ambiguity and contributing to a team that is continuously building and refining processes.
• Strong organizational skills with the ability to manage multiple projects and account stakeholders simultaneously.
• A growth mindset and ownership mentality, with a proactive approach to improving both yourself and the team.
• Willingness to travel 50–60% across the EMEA region, with occasional global travel; based in London.
• Additional skills desired:
• API configuration
• SQL
• Google Analytics
• Google Tag Manager