Digital Systems Manager

Job Title: Digital Systems Manager

Salary: £50,000 - £60,000

Location: Euston / Hybrid

Hours: Monday to Friday, 9 - 5

Contract: 12 Month FTC

This role requires a strategic and delivery-focused Digital Systems Manager to lead the development and enhancement of our digital systems across the Group, including our core CRM (Reapit), 3rd-party integrations, Customer Portal, and Software. This pivotal role will drive the digital roadmap to support operational alignment, customer service excellence, growth, and compliance, ensuring our systems are aligned to business priorities and deliver measurable value.

As the bridge between business stakeholders, technology partners, and 3rd-party providers, the ideal candidate will possess a blend of strategic thinking, hands‑on operational knowledge, and excellent stakeholder management skills.

Reporting into the Head of Programmes, Digital and Systems, this role has one direct report.

• Develop and own the digital systems strategy and roadmap across the Group, covering Reapit CRM, customer portal, and integrated 3rd-party platforms.
• Define and prioritise digital initiatives to support business growth, operational efficiency, and regulatory compliance.
• Act as the primary liaison between internal business teams, technology partners, and external vendors (including Reapit and other key suppliers).

• Work closely with senior leadership, department heads, and operational teams to gather business requirements and align priorities.
• Translate business needs into actionable product features, workflows, and solutions.
• Facilitate discovery sessions, stakeholder interviews, and continuous feedback loops to ensure product decisions are data and user driven.

• Lead CRM configuration, enhancement and alignment projects in collaboration with internal teams, Reapit, and other 3rd-party suppliers.
• Partner with the Emeria Group CRM support function to support end-to-end testing, UAT, training, and rollout of new modules or features.
• Ensure smooth implementation and adoption of changes through structured change management processes.

• Champion high standards of data quality, CRM governance, and GDPR compliance.
• Define and maintain business rules, permission structures, and user role frameworks within Reapit.

• Work with the Emeria Group CRM support function to maintain service levels and resolve system issues promptly.
• Feedback to Group on system performance and manage escalations or major release planning in conjunction with Reapit and internal stakeholders.

• Proven experience working in CRM management or optimisation, ideally within estate agency, lettings, or property sector.
• Hands‑on experience with Reapit CRM is highly desirable.
• Strong understanding of Customer Journeys and the interface with CRM systems, customer portals, and 3rd-party integrations.
• Experience defining roadmaps, leading digital initiatives, and managing product backlogs and prioritisation.
• Experience in the development of target operating models.
• Excellent communication and stakeholder engagement skills, with a strong ability to translate business needs into system requirements.
• Knowledge of GDPR and other relevant regulatory frameworks impacting CRM and customer data.
• Familiarity with change management practices.
• Strong analytical mindset with experience defining and tracking KPIs and performance metrics.

Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Home search and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.

Benefits:
Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.

We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.