D365 Functional Consultant

D365 Functional Consultant

Location:

London (Hybrid: 1-2 days a month ideally in the office)
Salary: £57,500 - £60,000 per annum
Vacancy Type:
Fixed Term (36 hours per week)
Closing Date: 28th of June 2026
Imperial War Museums (IWM) connects people with the stories of modern conflict, helping shape understanding of its impact on society. You’ll be part of a collaborative organisation where digital and technology play a key role in improving how teams work and how audiences engage. We focus on practical, user-centred solutions that make a real difference to day-to-day operations.
Why This Role Matters
This role is key to keeping IWM’s core CRM and membership systems reliable, efficient and fit for purpose. As a D365 Functional Consultant, you’ll ensure the platform supports critical services, improves data quality and reduces manual work across the organisation.
Your work will directly improve how teams operate and how services are delivered, ensuring systems are secure, accessible and aligned to organisational priorities.
What You’ll Be Doing
 
* Configure and improve Dynamics 365 Customer Engagement to support business needs
 
* Work with stakeholders to understand requirements and translate them into practical system solutions
 
* Design and deliver user-friendly, scalable configurations using out-of-the-box functionality where possible
 
* Build and maintain workflows, automations and integrations
 
* Support the full delivery lifecycle, including testing, deployment and ongoing system support
 
* Monitor system performance and carry out proactive maintenance to prevent issues
 
* Work closely with developers, partners and the Product Manager to deliver prioritised improvements
 
* Support user adoption through clear communication, documentation and training input
 
* Ensure systems meet data protection, accessibility and compliance standards
What We’re Looking For
We’d love to hear from you if you have:
 
* Hands-on experience configuring and administering Dynamics 365 Customer Engagement
 
* Experience building workflows and automations (e.g. Power Automate)
 
* Strong skills in gathering requirements and translating them into system solutions
 
* Understanding of the system lifecycle (design, testing, deployment and support)
 
* Ability to diagnose and resolve system issues using a structured approach
 
* Experience working in Agile or similar delivery environments
 
* Strong communication skills, including explaining technical concepts to non-technical users
 
* A practical, user-focused mindset with a focus on continuous improvement
 
* Desirable: experience with Power BI, integrations/APIs, Azure Dev Ops, or working with third-party vendors.
How You’ll Work
You’ll work closely with the Product Manager, developers and business stakeholders across the organisation. This is a highly collaborative role where you’ll balance technical delivery with user needs, helping teams get the most out of the platform while supporting ongoing change and improvement.
What Success Looks Like (First 6–12 Months)
 
* Build strong working relationships with key stakeholders and system users
 
* Independently deliver configuration changes and improvements to D365
 
* Improve system performance, usability and data quality
 
* Own areas of the platform and act as a trusted subject matter expert
 
* Support successful delivery of projects, releases and system updates
 
* Increase user confidence and adoption through reliable, well-designed solutions
The benefits listed below are discretionary and IWM reserves the right, with due notice, to vary or withdraw them at any time. All such benefits apply during the course of your employment only.
Annual Leave:
You'll have 25 days of annual leave, with public holidays on top. After 3 years, this increases to 27 days and after 5 years, you’ll get 30 days
Company Group Pension Plan:

Our commitment to your financial well-being includes competitive employer contributions to your pension starting at 7% to a maximum of 12%.
Enhanced Maternity and Paternity Benefits:
Celebrate life’s milestones with confidence, knowing that our policies support growing families.
IWM4me:
Tailor your benefits to your unique needs…