ServiceNow Project Manager - ITSM/ITAM
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-06-12
Listing for:
Focus on SAP
Part Time
position Listed on 2026-06-12
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant, Systems Analyst, IT Business Analyst
Job Description & How to Apply Below
Job Details
- Position:
Service Now Project Manager – ITSM/ITAM (Contract) - Start: ASAP (June/July 2026)
- Duration: 6 months
- Location:
London or West Midlands, UK (Hybrid – 3 days per week in office) - Language:
English
- Programme Leadership & Delivery
- Lead the end-to-end delivery of large-scale Service Now transformation initiatives, including:
- Planning and governance
- Delivery execution
- Risk and dependency management
- Budget and resource control
- Manage complex migration programmes across multiple IT and operational domains
- Lead the end-to-end delivery of large-scale Service Now transformation initiatives, including:
- Service Now Transformation & Migration
- Oversee migration and transformation activities across:
- Software Asset Management (SAM)
- Hardware Asset Management (HAM)
- Integrated Risk Management (IRM)
- Patch Management
- Cloud Workflows
- End-to-End process integration
- Drive standardisation and optimisation of legacy processes using native Service Now capabilities and best practices
- Oversee migration and transformation activities across:
- Stakeholder & Vendor Management
- Collaborate with:
- IT Operations teams
- Asset Management and Risk teams
- Infrastructure and Cloud Operations
- Business stakeholders and delivery partners
- Manage relationships with Service Now and third-party vendors
- Collaborate with:
- Change Management & Adoption
- Lead organisational change initiatives, including:
- Communication and engagement plans
- Training and adoption strategies
- Operational readiness activities
- Ensure smooth transition and adoption of new Service Now-based processes
- Lead organisational change initiatives, including:
- Governance, Compliance & Quality Assurance
- Ensure all solutions align with:
- Enterprise governance standards
- Regulatory and audit requirements
- Data integrity and compliance controls
- Oversee:
- UAT and integration testing
- Performance and migration validation
- Defect management and resolution
- Ensure all solutions align with:
- 5+ years’ experience delivering complex IT transformation programmes
- Strong experience leading:
- Service Now implementation and migration programmes
- Enterprise ITSM transformation initiatives
- Deep understanding of:
- ITIL processes and service management frameworks
- Service Now platform capabilities
- Experience across:
- ITSM
- SAM
- HAM
- IRM / GRC
- Cloud workflow environments
- Proven ability to manage:
- Large-scale migration programmes
- Cross-functional delivery teams
- Complex dependencies and governance requirements
- Strong communication, stakeholder management, and leadership skills
Applicants must be a UK resident and holds a valid right to work status.
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