Chief Technology Officer

One of the most exciting consumer growth stories in London right now is building a premium, design-led, multi-site brand within the veterinary and pet wellness space, with clear ambitions to redefine its category.

We are now looking for a CTO who understands how technology enables a physical, customer‑facing, multi‑location business - not just digital products in isolation.

This is a build‑from‑scratch role, working directly with the Founder.

• This is not a pure SaaS or platform CTO role.
• You will own and build technology across a real‑world, multi‑site operating environment, including:
• Customer booking, CRM and lifecycle systems
• Clinic operations, workflows and site‑level performance
• Payments, POS and customer experience platforms
• Integrations across physical and digital touchpoints
• Data, reporting and commercial insight across multiple locations
• You’ll be responsible for ensuring technology directly improves customer experience, operational efficiency and unit economics as the business scales.

We are only interested in profiles with relevant multi‑site, consumer‑facing experience.

• Built or led technology in a multi‑site retail, hospitality, healthcare or leisure business
• Experience with omnichannel environments across physical and digital customer journeys
• Delivered systems across booking, CRM, POS, payments and customer platforms
  
  Worked closely with founders or senior operators in a high‑growth environment
• Built teams and systems from early stage through scale

• Pure fintech, banking or payments backgrounds
• Enterprise‑only or corporate transformation roles
• CTOs with no exposure to physical, multi‑site operations

• Build the entire technology function from day one
• Direct partnership with the Founder and leadership team
• Clear link between tech decisions and commercial performance
• High‑growth, multi‑site rollout over the next 24 months
• Opportunity to shape a category‑defining premium brand

Meaningful equity participation

London | On-site

Alongside this, we are building out the wider leadership team, including CFO and HRD.

This is a hands‑on, founder‑mode role for someone who enjoys solving real operational problems, building from scratch, and scaling a business where technology is central to both customer experience and commercial success.