Business Analyst

LTM is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 750 clients, LTM brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTM — a Larsen & Toubro Group company — combines the industry‑acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation  more information, please visit.

Job title:

CRM Business Analys

t

Location:

London, UK (Hybrid

)Duration:
Permanen

tJob Summar

y:

We are seeking a detail oriented and strategic Business Analyst CRM to join our team The ideal candidate will bridge the gap between business needs and technical solutions ensuring our CRM systems Salesforce Dynamics or equivalent deliver maximum value This role involves gathering requirements analysing processes and collaborating with stakeholders to enhance customer relationship management capabiliti

es Qualificatio

• ns:8 years of experience as a Business Analyst preferably in CRM dom
• ain Handson experience with CRM platforms Salesforce Microsoft Dynamics Hub Spot or simi
• lar Strong analytical problem solving and documentation ski
• lls Excellent communication and stakeholder management abilit
• ies Familiarity with Agile Scrum methodolog

iesKey Responsibilit

• ies:
  
  Requirement Gathering Anal
• ysis Engage with stakeholders to understand business needs and translate them into CRM requirem
• ents Document functional and nonfunctional requirements user stories and acceptance crit
• eria Conduct gap analysis between current CRM capabilities and desired outc
• ents Collaborate with developers architects and QA teams to design and implement CRM solut
• ions Support customization configuration and integration of CRM platf
• orms Ensure CRM workflows align with business processes and compliance stand
• ards Stakeholder Collabora
• tion
  
  Act as a liaison between business units IT and ven
• dors Facilitate workshops demos and training sessions for endu
• sers Provide ongoing support and guidance to stakeholders on CRM best pract
• ices
  
  Data Repor
• ting Define data requirements and ensure data integrity within CRM sys
• tems Develop dashboards reports and KPIs to support business decisionma
• king Identify opportunities for automation and process optimiza
• tion Testing Quality Assur
• ance Prepare test cases and support UAT User Acceptance Tes
• ting Validate CRM enhancements against business requirem
• ents Ensure timely resolution of issues and def