IT Policies Coordinator

Key Responsibilities

• Policy Development Coordination & Maintenance
  • Facilitate the review and maintenance of IT policies, standards, and procedures across technology groups.
  • Ensure policies are clear, consistent, and aligned with regulatory obligations, risk frameworks and industry best practices.
  • Maintain a structured policy lifecycle, including version control, approvals, and periodic reviews.
• Governance & Compliance
  • Ensure IT policies align with applicable laws, regulations, and frameworks (e.g., ISO standards, internal controls, and risk requirements).
  • Support audits and regulatory reviews by providing policy documentation and evidence of governance.
  • Track policy exceptions and ensure appropriate approvals and risk acceptance.
• Stakeholder Coordination
  • Collaborate with relevant stakeholders to gather input and ensure policies are practical and enforceable.
  • Facilitate policy review workshops and approval processes.
  • Act as a point of contact for policy-related queries across the organization.
• Documentation & Repository Management
  • Maintain a centralized, accessible repository of all IT policies and supporting documents.
  • Ensure documentation is organized, up-to-date, and easy to navigate.
  • Implement document management best practices and tools.
• Communication & Training
  • Support the communication and rollout of new or updated IT policies.
  • Work with change management and training teams to develop awareness materials and guidance.
  • Promote understanding and adoption of IT policies across the organization.
• Continuous Improvement
  • Monitor changes in regulatory requirements, technology, and business practices to identify policy updates.
  • Conduct periodic reviews to ensure policies remain relevant and effective.
  • Recommend improvements to policy frameworks and governance processes.

• Bachelor’s degree in Information Technology, Cybersecurity, Business, or a related field.
• Typically 3–7+ years of experience in IT governance, information security, risk, or compliance.
• Experience drafting or managing policies, standards, or procedures.
• Familiarity with regulatory and industry frameworks (e.g., ISO 27001, NIST, COBIT) is preferred.

• Strong writing and documentation skills with attention to clarity and detail.
• Good understanding of IT and information security concepts.
• Strong organizational and coordination abilities.
• Effective stakeholder management and communication skills.
• Ability to translate technical requirements into clear, user-friendly policies.
• Analytical mindset with a focus on quality and consistency.

• Timeliness and quality of policy updates and reviews.
• Policy compliance and audit outcomes.
• Stakeholder satisfaction and engagement.
• Effectiveness of policy communication and adoption.
• Reduction in policy exceptions or gaps.