Core Applications Manager

Core Applications Manager (Insurance) London (Hybrid 3 days a week onsite) Salary up to £80,000 pa + benefits Benefits include 10% pension, private medical, annual bonus

A leading international specialty insurer is seeking a strategic and operational Core Applications Manager. Reporting to the Head of Core Applications, you will drive partner value, foster cross‑functional IT alignment, and help spearhead a major business relationship transformation.

• Application Service Management:
  Oversee a critical software suite spanning policy administration, claims, and document management systems.
• Vendor & Offshore Management:
  Maximize quality and value across major global tech partners and offshore managed service providers.
• Stakeholder Engagement:
  Collaborate with Line of Business Engineering Leads to manage incidents, track bugs, and optimise delivery workflows.
• Incident Escalation:
  Coordinate the evaluation and resolution of high‑impact (P1/P2) platform and system issues.
• Governance Frameworks:
  Deliver services aligned with ITIL processes, SDLC, and modern Agile project management methodologies.

• Experience with in similar Applications Management role, from within the insurance industry (preferably Specialty / London Markets)
• Knowledge of core insurance applications (Guidewire, Newgen, Vertafore, Verisk, etc)
• Excellent stakeholder management skills with the ability to bridge the gap between technical teams and commercial business leads.
• Strong service management experience with vendors, both on and off shore
• Service Now and Azure Dev Ops  experience an advantage for incident resolution / recording / identification
• ITSM service management framework / ITIL / SDLC / Agile