Research Manager - Digital, Media & Tech

Here’s a summary of the role:
Reporting to the sector lead, you will be responsible for servicing and maintaining new and existing clients in the Digital, Media, and Technology team. You will build key relationships with clients and execute various research projects with support from the wider sector team. This position sits within the Custom Insight department.

• Lead and manage quantitative research projects from project inception through to final delivery.
• Coordinate with operations and support teams responsible for survey scripting, fieldwork, and data processing.
• Develop analysis plans and interpret data to generate meaningful insights.
• Produce reports with clear storytelling, including data visualisation, headlines, and summaries (primarily in PowerPoint).
• Quality check work produced by junior researchers and offshore teams.
• Present findings to clients and participate in key meetings including project kick‑offs and debriefs.
• Support business development through proposal writing, costing, and responding to client briefs.
• Mentor and support junior researchers across the team.

• 3–5 years’ experience in quantitative primary research within a client‑facing role.
• Experience delivering online research projects across multiple methodologies.
• Strong analytical and data interpretation skills.
• Excellent written, verbal, and presentation skills.
• Strong client management and stakeholder communication abilities.
• Excellent organization, attention to detail, and ability to manage multiple deadlines.
• Commercial awareness and problem‑solving capability.

As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, marital status, age, disability, genetic information, HIV status, political affiliation, socioeconomic background, veteran status or any other characteristic protected by law or in line with our responsibilities as a fair and ethic employer.

All employment decisions are based on occupational qualifications, merit, and business need.