Senior Digital Analytics Consultant; English & French Speaking Spain

About The Role

As a Senior Digital Analytics Consultant, you will play a critical role in helping enterprise clients unlock the full potential of the Quantum Metric platform.

You’ll lead customer activation through enablement and operationalization efforts, ensuring each enterprise customer realizes measurable business value and long‑term success through our partnerships.

In this role, you’ll serve as the digital expert to stakeholders ranging from day‑to‑day practitioners & power users to executives, managing some of our most strategic and complex customer accounts.

Deliver tailored training aligned to each organization’s unique priorities, guide customers in applying our technology to solve key digital challenges, and provide in‑depth quantitative analysis that translates insights into action.

Your success will be evaluated through account retention, customer adoption of the Quantum Metric platform, and the tangible value you create in partnership with our clients.

• Drive Strategic Customer Outcomes:
  Take complete ownership of a book of business consisting of key strategic accounts, operating as the primary advisor on activation and business value to help customers achieve their digital goals. Consistently exceed internal retention and renewal targets that demonstrate customer mission criticality.
• Deliver Successful Activation:
  Design and deliver expert‑level, use case–based training curriculum across all enterprise functions, enabling organizations to solve their most pertinent digital challenges and to operationalize Quantum Metric ld and facilitate advanced sessions, onsite workshops, executive briefings, integration into customer workflows, and tailored strategies that drive adoption without reliance on peer or leadership input. Create best‑in‑class monitoring solutions for customers to keep a pulse on their digital experiences via dashboards, reports, and alerting.
• Surface Actionable Insights:
  Go beyond defect detection to identify innovative, high‑value opportunities for digital optimization across both digital and omni‑channel experiences, tailored to each customer’s strategic priorities. Provide data‑driven recommendations that inform both customer decision‑making and overall digital strategy.
• Lead with Product Expertise:
  Establish and maintain expert level mastery of the Quantum Metric platform, quickly adopting new capabilities and serving as a subject matter expert for both customers and internal peers.
• Deliver Thought Leadership:
  Act as a subject matter expert within your assigned vertical, actively contributing to vertical playbooks and key strategic initiatives that define and advance Quantum Metric’s Business Consulting methodology.
• Mentor and Elevate the Team:
  Coach new hires and associates to ramp quickly and achieve measurable success; regularly mentor peers and provide additional support on customer engagements when needed.
• Proactively Mitigate Risk Across Accounts:
  Anticipate renewal risks and proactively monitor customer engagement tied to adoption and value, design and execute action plans to remediate deficiencies, with a proven track record of retention in at‑risk accounts.

• Language Requirements:
  Fluency in English and at least one additional language (Spanish or French) with the ability to effectively support and communicate with customers in both.
• Experience & Background: 5+ years of professional experience in digital analytics, digital product management, digital consulting, or a related field, with a proven ability to transform data into business impact.
• Analytical Expertise:
  Demonstrated ability to work with large, complex, quantitative datasets to uncover actionable insights and deliver data‑driven recommendations. Thrives on solving ambiguous, high‑impact business challenges.
• Self‑Starter Mentality:
  Highly motivated and proactive, with a track record of thriving in fast‑paced, high‑pressure environments while maintaining composure and focus.
• Client‑Facing Leadership:
  Comfortable serving as a subject matter expert in customer engagements, interfacing directly with customers, with strong consulting and advisory skills that build trust at the…