Analyst, IT​/Tech, Technical Writer

We are recruiting a Knowledge Analyst to join our Lawtech team.

Emerging legal technologies, new tools and alternative approaches are driving significant change in how we work and deliver services to our clients.

The Knowledge & Data team sits within Lawtech, which is at the forefront of how the firm responds to this evolution. Building on our strong client relationships and in-depth understanding of their businesses the team designs and delivers technological solutions for legal problems, offering new and innovative ways of tackling our clients’ most complex issues while enhancing and streamlining the firm’s existing services.

Combining a broad range of insights and experiences, including law, technology, knowledge management, AI, data, design, process, and change, the Lawtech team develops a wide range of creative and forward-thinking solutions to complement the firm’s trusted legal expertise. Our Knowledge & Data team support the firm through knowledge, AI, and data technologies, working closely with Partners, Knowledge Lawyers and staff on knowledge sharing and collaboration initiatives.

Lawtech are central to how the firm and its clients navigate knowledge and data management, powering tools spanning traditional machine learning and generative AI.

The Lawtech department consists of 18 individuals. The Knowledge & Data team has a Senior Knowledge Manager and a Senior Knowledge Officer. The Knowledge & Data team is responsible for developing, maintaining and promoting our:

• knowledge management systems, related practices and processes, including ensuring compliance with GDPR and other relevant law and regulation;
• firm’s know-how and precedent collections, architecture and taxonomies;
• firm’s intranet and internal collaboration solutions;
• enterprise and legal search engines and associated AI integrations; and
• firm’s culture of knowledge sharing and collaboration.

We are looking for a proactive, collaborative and passionate Knowledge Analyst with technical expertise to support our team. Reporting to the Senior Knowledge Manager, this role centres on helping to facilitate the management of the firm’s legal and technical ‘know how’ collection with a focus on AI-enabled curation, innovation and structuring the data to drive optimal AI/search outcomes. You will be part of a team who are responsible for several systems and tools which facilitate quick and easy access to all the knowledge and information needed by the firm’s staff to perform at the highest level.

The new hire will also work closely with our IT department to manage and optimise content using tools, such as ontologies and knowledge graphs, and help drive engagement with the firm’s use of these systems.

During the first six months of employment, you may be required to attend the office four days per week to support onboarding, training and collaboration. Your line manager may adjust this requirement based on your progress and business needs.

The individual will be required to carry out a broad range of good quality work. Key duties will include:

• assisting with creation of intranet pages and team sites on our enterprise collaboration / content management portals;
• working closely with the intranet’s content editors on a day-to-day basis to ensure they are posting, editing and tagging correctly so it is optimised for search and AI;
• helping to deliver Knowledge & Data / AI Solutions projects, including trialling proposed new systems/features and providing feedback and suggestions;
• supporting the growth of quality precedents and know-how in the firm’s central database and build momentum in the visibility, use and effectiveness of these tools across all practice areas and acting as a day-to-day point of contact for the Knowledge Lawyers;
• assisting with the ongoing maintenance and review of the firm’s legal taxonomies and providing input to help improve the rules which facilitate automated / AI-driven processes and classification of legal content;
• liaising directly with Partners, Knowledge Lawyers and staff providing regular updates on central Knowledge & Data team activities and projects;
• actively…