Head of Fraud Insight & External Partnerships

Summary

Location:

Birmingham, Glasgow, Leeds, London, Manchester, Reading, Sheffield, United Kingdom
Job Type: Full Time
Posted Date: 04-Jun-2026
#: 74067

This is a senior, influential role at the heart of our fraud function, with accountability for shaping how Virgin Media O² understands, anticipates and prevents fraud. As Head of Fraud Insight & External Partnerships, you’ll lead the insight capability across fraud, using data, analytics and industry intelligence to stay ahead of emerging threats and protect our customers and business. You’ll build and lead a high‑performing team that turns complex data into clear, actionable insight.

Working closely with senior leaders and external partners, you’ll drive proactive fraud prevention, strengthen automated and investigative controls, and ensure insight is embedded across the organisation. You’ll also play a key role in industry collaboration and education, helping colleagues and customers understand fraud risks and how to stay safe.

At Virgin Media O², we connect people to the moments that matter most. Virgin Media leads the UK for broadband reliability, speed and overall performance, while O² keeps people connected on the move with award‑winning coverage. We’re also proud to be named one of the Financial Times Top 500 Best Employers for 2026, based on one of the UK’s largest employee satisfaction surveys.

Join us and you’ll be part of a team that stays curious, positive and focused on making life easier for our customers and each other. We’re investing in the future of connectivity, from expanding next‑generation 5G to exploring satellite‑supported solutions that help reach rural communities and hard‑to‑connect places. You’ll work with people who back good ideas and give you plenty of room to grow.

So if you’re looking for a place where you can feel supported, trusted and genuinely valued, you’ll feel right at home here.

We believe a better tomorrow starts with the choices we make today. That means moving the dial on diversity, building equity into everything we do and putting inclusion at the heart of our business. Virgin Media O² is an equal opportunities employer and we work hard to remove bias and barriers. We want every person who joins us – and everyone thinking about joining us – to feel seen, heard and supported.

When you work with us, you’ll have access to our award‑winning employee network groups. These communities bring people together, champion allyship and create uplifting spaces where you can learn, share and feel part of something bigger. They play a big role in helping people feel connected from day one.

• Significant experience leading fraud insight, analytics or intelligence functions within a complex organisation
• Strong expertise in analysing large, complex data sets using advanced analytical and statistical techniques
• Proven people leadership experience, including setting direction and building high‑performing teams
• Deep understanding of fraud risks, controls and prevention strategies across multiple fraud types
• Ability to translate complex analysis into clear, actionable insight for senior and non‑technical stakeholders

• Experience working with external industry bodies, aggregators or cross‑sector fraud partnerships
• Hands‑on experience with tools such as SQL, Python, R, Power BI or Tableau
• Knowledge of telecoms, financial services or large‑scale consumer environments
• Experience shaping customer or colleague fraud education initiatives
• Exposure to horizon scanning or future‑state fraud and technology research

We know life isn’t just about work, so our benefits are built to support you in the moments that matter. You’ll get Bupa healthcare, wellbeing support, life cover, a pension and generous holiday –plus your birthday off. And there’s more. Enjoy some extra perks on us, with optional electric vehicle lease and Cycle2

Work schemes, dental insurance, neurodiversity assessments, and brilliant discounts on broadband, TV and mobile. You’ll even get access to the Virgin Family platform and the O₂ Priority app, with exclusive rewards, experiences and chances to attend events at The O₂ and beyond.