Product Data & Onboarding Assistant

Product Onboarding Admin Assistant

Department: Buying

Location: Head Office, Chelsea House, West London

The Product Onboarding Admin Assistant is responsible for the accurate and timely setup, optimisation, and maintenance of product listings across all third‑party e‑commerce partner platforms. This role ensures products are uploaded in line with partner requirements, fully enriched for search visibility, and launched on time to support trading performance.

• Manage end‑to‑end product onboarding for all third‑party e‑commerce partners
• Ensure product data (titles, descriptions, pricing, imagery, attributes, SKUs) is accurate, complete, and uploaded on time
• Optimise product listings for search and discoverability, including keyword‑rich titles, descriptions, and attribute completion
• Maintain and update product information across internal systems and partner platforms
• Coordinate with Buying, Merchandising, and E‑commerce teams to gather and validate product details
• Track onboarding timelines to ensure all product launches meet deadlines
• Monitor product listings across partner sites, identifying and resolving any errors or inconsistencies
• Own and manage product upload trackers, ensuring clear visibility of progress and risks
• Support partner‑specific requirements, including data formatting, SEO guidelines, and content standards
• Assist with seasonal launches, trading updates, and product changes (cancellations, replacements)
• Identify opportunities to improve product visibility and conversion through data quality and optimisation
• Continuously review and improve onboarding processes to drive efficiency and accuracy

• Strong administrative and data management skills
• High attention to detail and accuracy
• Good understanding of e‑commerce product setup and SEO principles
• Confident working with large data sets (Excel proficiency essential)
• Strong organisational and time management skills
• Effective communication and stakeholder management
• Ability to manage multiple deadlines in a fast‑paced environment
• Experience with e‑commerce platforms, PIM systems, or marketplaces preferred

• Generous 50% staff discount and a staff shop on site
• Discounts, benefits, financial advice, wellbeing solutions, and more through the Retail Trust
• Free onsite gym, subsidised restaurant and café, social events throughout the year
• Support for various family setups, enhanced maternity, paternity, adoption, fertility treatment, and dedicated support via Retail Trust
• Flexible working, payday, and summer early finish Fridays
• Give as you earn scheme, ‘Giver Island’ day and matched funding
• Upskilling through on‑the‑job training and qualifications; succession plan
• 23 days paid holiday (excluding Bank Holidays), option to purchase additional holiday twice a year

At River Island we are committed to the safeguarding of all of our employees regardless of age or job role. We will fulfil our obligation under the Prevent duty which seeks to stop extremism and extremist views from materialising in our business. We promote and encourage the belief in British values – including democracy, the rule of law, individual liberty, and mutual respect and tolerance of different faiths and beliefs.

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Our Island is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio‑economic background, religion and/or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.