Field Service Technician

We are seeking an experienced Field Service Technician to provide high-quality onsite IT support within a fast-paced corporate environment. This role is critical in maintaining operational continuity by delivering responsive technical support, troubleshooting complex issues, and ensuring the effective deployment and maintenance of workplace technology.

Travel and On-Call Support

• ties Provide onsite technical support to end users, ensuring the timely resolution of hardware, software, and connectivity iss
• ues.
  
  Install, configure, maintain, and troubleshoot desktops, laptops, printers, mobile devices, network equipment, and audiovisual technolog
• ies.
  
  Diagnose and resolve device, operating system, and network-related issues to minimise business disruption and downt
• ime.
  
  Perform system updates, patching, backups, and preventative maintenance activities to maintain service reliabil
• ity.
  
  Manage hardware asset lifecycle processes, including deployment, inventory tracking, shipping, receiving, and equipment recov
• ery.
  
  Record and maintain accurate documentation of incidents, service requests, troubleshooting activities, and resolutions within the IT service management platf
• orm.
  
  Collaborate with remote support teams and third-party vendors to upscale and resolve complex technical iss
• ues.
  
  Support onsite technology deployments, office moves, equipment installations, and infrastructure upgra
• des.
  
  Travel to additional sites as required to support operational activities, project work, and emergency response requireme
• nts.
  
  Ensure compliance with IT security policies, health and safety regulations, and customer-specific site requireme

• ence Proven hands-on experience supporting end-user hardware, including desktops, laptops, printers, mobile phones, tablets, iPads, and audiovisual equipm
• ent.
  
  Strong troubleshooting skills across Windows, macOS, iOS, Android, and common enterprise productivity applicati
• ons.
  
  Solid understanding of networking fundamentals, including connectivity troubleshooting, wireless networking, and basic device configurat
• ion.
  
  Experience performing hardware repairs, system upgrades, preventative maintenance, and equipment replaceme
• nts.
  
  Familiarity with IT service management processes and experience using ticketing and incident management syst
• ems.
  
  Ability to accurately document technical issues, root cause analysis, and resoluti
• ons.
  
  Experience working collaboratively with remote technical teams to support escalations and complex issue resolut
• ion.
  
  Strong analytical and problem-solving skills with a methodical approach to troubleshoot
• ing.
  
  Good understanding of IT security principles, compliance requirements, and safe working practi
• ces.
  
  Full UK driving licence with the ability to travel between customer and business locations as requi

• ence Experience supporting Apple iPad, Android tablet, and mobile device management soluti
• ons.
  
  Knowledge of audiovisual systems, meeting room technologies, and collaboration platfo
• rms.
  
  Familiarity with IT asset lifecycle management and inventory control proces
• ses.
  
  Previous experience within enterprise-scale or multi-site field service environme
• nts.
  
  Exposure to Microsoft 365, cloud-based collaboration tools, and modern workplace technolog
• ies.
  
  Relevant industry certifications such as CompTIA A+, Microsoft, Apple, or ITIL qualificati
• ons.
  
  Experience supporting technology deployment, refresh, or migration proje