User Researcher

We are looking for a skilled User Researcher to champion a user‑centred approach and shape the digital landscape of UK Parliament. Reporting to the User Research Lead, you will work within a multidisciplinary team to generate high‑impact, evidence‑led insights that directly inform the design and delivery of our internal and external digital products and services.

As a key advocate for the user, you will bridge the gap between complex research findings and product strategy, translating technical data into actionable recommendations for stakeholders across the organisation. You will be responsible for navigating unique and complex environments, ensuring that both technical and non‑technical colleagues understand the value of user‑centred design in building excellent, accessible experiences. This is a unique opportunity to influence high‑profile projects, collaborating across the Digital Service to ensure our digital products are intuitive, inclusive, and fit for the needs of a modern Parliament.

• User focus:
  You are confident in helping colleagues to understand the value of user research and can support teams to utilise research findings in the design, delivery and improvement of products and services, ensuring outcomes are user focussed.
• Research methods and practices:
  You are well versed with a range of research methods and user‑centred practices, and can plan and conduct user research using a variety of research methods, including contextual research, ad‑hoc and lab usability testing, and in‑depth interviewing.
• Inclusive:
  You perform inclusive research that is legally and ethically compliant, and advocate for inclusive practices that help teams deliver accessible services that work for all users.
• Communication:
  You are a skilled communicator and can advocate for user research as a discipline and engage less knowledgeable and sceptical colleagues and stakeholders, building productive working relationships with them.
• Critical thinking and influence:
  You have strong critical thinking and problem‑solving skills with the ability to see the bigger picture and you can translate business problems and user needs into relevant, actionable research plans and objectives.
• The ability to pass security clearance, backed by the right to work in the UK

The Digital Delivery team is a new function in the Parliamentary Digital Service, bringing together the capabilities needed from across PDS to form lean, collaborative, multi‑disciplinary teams that manage the full lifecycle of our products. Organised into Value Streams that align with Parliament's business capabilities, our work reflects the breadth of Parliament's impact. The teams formed around our products work with an agile mindset, embodying our vision of: “Working with integrity to deliver high quality outcomes ng our best work together, to empower a modern Parliament.”

UK Parliament is steeped in history and tradition. It is an important part of UK life and we need to ensure as many people as possible can engage with its work. This is why we are at the start of a huge transformation programme powered by technology. The Parliamentary Digital Service (PDS) works with the House of Commons and the House of Lords with all their IT and digital needs.

We are here to realise the digital ambitions of a modern Parliament and welcome you to join us in building a digital democracy.

• Generous annual leave starting at 30 days and increasing to 35 days in addition to bank holidays
• Generous maternity pay policy up to 6 months full pay
• Enrolment in the excellent Civil Service pension scheme with an average employer contribution of 27%
• On‑site gym, nursery, catering, post office, travel office and GP
• Flexible options including hybrid working and family friendly policies