Technical Support Engineer

Role Overview

On behalf of the Cabinet Office, we are looking for a 1st and 2nd Line Technical Support Engineer (Inside IR35) for a 3‑Month contract based onsite in London. An active SC Clearance is an essential requirement; candidates must be willing and eligible to undergo checks. Preference may be given to those who meet all essential criteria and hold active clearance.

• Support the delivery of small, medium, and large projects, manage smaller projects, and transition into Live Service.
• Build Windows and Mac OS laptops, Android and Apple Mobile Phones, create login accounts, schedule deployments, deliver remote and classroom training, and support users. Install active infrastructure components (e.g., switches, routers) and present IT services to end‑user desktops.
• Manage rapid delivery of business unit moves for high profile stakeholders, survey office space, decommission IT from vacated buildings, and install IT in new locations, covering infrastructure/cabling, Audio Visual and Video Conferencing (AV/VC), printing, and desktop devices.
• Understand standard IT technologies and deliver high‑quality service.
• Identify problems, analyse and propose solutions, take ownership of problems, and proactively resolve technical issues, ensuring business requirements are met by troubleshooting, diagnosing, or escalating faults as appropriate.
• Escalate unresolved issues to the appropriate internal teams via the Delivery Operations Managers following standard procedures.
• Produce and maintain accurate documentation, share knowledge, and support the team to fulfil its objectives.

• Proven experience building and supporting devices Windows, Mac Book, Android phones, and other Apple devices, and direct experience with device management applications such as Active Directory, Microsoft System Center Configuration Manager (SCCM), Apple’s Management Framework (JAMF), and Airwatch (Workspace ONE).
• Install active infrastructure components (e.g., switches, routers) and possess network connectivity skills required to present IT services to end‑user desktops.
• Support AV/VC, including troubleshooting and managing fault resolutions.
• Demonstrate good customer service and relationship management; identify stakeholder needs using evidence and a range of communication skills.
• Experience working in a project environment and delivering deskside IT installation.
• Work independently as well as part of a team, share and transfer knowledge within a team by updating and creating new guidance, and provide support until projects are transitioned to Live Service.
• Proactively take ownership of problems and solve complex logical faults to resolution.

Please be aware that this role can only be worked within the UK and not overseas.