Onsite IT Support Analyst

Purpose & Scope of the Role

As an Onsite IT Support Analyst
, you will provide first and second line IT support in our Farringdon Street office in London, acting as a trusted on‑site presence. This is a practical, office‑based role for someone who enjoys being close to the business, resolving issues quickly and improving the day‑to‑day technology experience for end users. You will also support the wider Service Desk, via tickets and phone, when demand allows – helping to maintain a responsive and efficient service.

You will be the sole IT contact for local colleagues, delivering fast, effective support across hardware, software, printers, network connectivity and meeting room technology. You will be part of a larger IT team of 20 people in the UK with support, career advancement and team collaboration available to you. This is a great opportunity for someone at the early stages of their career looking to take a next step to a role with standalone responsibility.

You will carry out regular checks, keep devices and spaces running smoothly, support new starter setup, and contribute to local IT projects, office moves and improvements.

• Customer Focus:
  Provide a professional, friendly and responsive service that gives users confidence in IT support.
• Technical Troubleshooting:
  Diagnose and resolve issues across Windows devices, Microsoft 365, printers, laptops, docks and AV equipment.
• On‑Site Support Delivery:
  Act as a visible and reliable presence in the office, ensuring meeting rooms, server rooms and end‑user spaces are well maintained.
• Service Desk
  
  Collaboration:
  
  Work closely with the wider team to manage tickets, update records accurately and elevate where needed.
• Ownership and Proactivity:
  Spot recurring issues, suggest improvements and take responsibility for keeping service levels high.

Experience in a first‑ or second‑line IT support. Strong communication skills and a customer‑first approach. You will be confident working independently, prioritizing workload and supporting users in a busy office environment.

This is a fully office‑based role in London offices with occasional travel to our other London offices as required. The role is best suited to someone who enjoys being present on site, working closely with colleagues and responding to business needs in a flexible, hands‑on way.

We have a Preferred Supplier List of trusted partners to assist us when required and do not acknowledge any speculative CVs or unsolicited candidate introductions from agencies not on this list; any submitted will be taken as a gift. Please refer to the careers page on our website if you require any further information.

In alignment with the Equality Act 2010, we will make reasonable adjustments to support candidates and employees requiring additional arrangements. This could include adaptations to work schedules, training approaches, or the physical workspace. Please inform us if you need any accommodations during the recruitment process or in your day‑to‑day role.