Desktop Support Assistant - Apprentice

Role Overview

Join Goodwin's Global Operations Team and make a real impact on a global scale. The Desktop Support Assistant - Apprentice will support the Europe & Asia User Experience team in delivering high-quality desktop, mobile, audio/visual, and user support services to attorneys and professional staff in the London office.

Provide first-line support for desktop, mobile device, collaboration, and meeting room technology issues. Support users through walk-up assistance, Tech Bars, floor walks, and onboarding activities.

• Have a minimum of five GCSEs with grades 9 to 4 (A
  * to
  
  C), including English and maths.
• Enthusiastic about building a career in Information Technology.
• Willing to learn new technologies and ways of working.
• Professional, approachable, and customer-focused.
• Strong interest in technology and IT support.
• Excellent communication and interpersonal skills.
• Positive attitude and willingness to learn.
• Strong customer service mindset.
• Ability to manage multiple tasks and changing priorities.
• Comfortable working in a collaborative team environment.
• Basic understanding of Microsoft Windows and Microsoft 365 desirable.
• Interest in collaboration technologies, AV systems, and modern workplace tools.
• Ability to communicate technical concepts clearly to non-technical users.
• Strong organisational skills and attention to detail.

• Minimum of five GCSEs with grades 9 to 4 (A
  * to
  
  C), including English and maths.
• Enthusiastic about building a career in Information Technology.
• Willing to learn new technologies and ways of working.
• Professional, approachable, and customer-focused.
• Strong interest in technology and IT support.
• Excellent communication and interpersonal skills.
• Positive attitude and willingness to learn.
• Strong customer service mindset.
• Ability to manage multiple tasks and changing priorities.
• Comfortable working in a collaborative team environment.
• Basic understanding of Microsoft Windows and Microsoft 365 desirable.
• Interest in collaboration technologies, AV systems, and modern workplace tools.
• Ability to communicate technical concepts clearly to non-technical users.
• Strong organisational skills and attention to detail.

• Level 3 ICT Apprenticeship
• Fixed‑term position for the duration of the apprenticeship
• 80% working hours and 20% off the job learning time
• 19-month fixed‑term contract