Digital Banking Business Analyst

We are seeking an experienced Digital Banking Business Analyst to support the delivery of digital banking initiatives across multiple work streams. The role will involve working closely with Product Owners, Technology, Operations, Compliance, and business stakeholders to define requirements, support agile delivery, and ensure digital banking solutions align with customer, commercial, regulatory, and operational objectives.

The successful candidate will bring strong business analysis capability, experience working in agile environments, and a solid understanding of digital banking products, customer journeys, and product management principles.

• Work across multiple digital banking work streams to capture, analyse, and document business requirements.
• Translate business needs into clear user stories, acceptance criteria, process maps, and functional specifications.
• Support backlog refinement, sprint planning, prioritisation, and delivery planning activities.
• Identify dependencies, risks, assumptions, and impacts across products, journeys, systems, and operational teams.
• Conduct gap analysis between current‑state and target‑state processes, systems, and customer journeys.

• Work closely with Product Owners, Scrum Masters, Engineering, and business SMEs to support agile delivery.
• Facilitate workshops, stand‑ups, sprint reviews, retrospectives, and requirements walkthroughs where required.
• Ensure user stories are well‑defined, testable, and aligned to the agreed product vision and delivery roadmap.
• Support testing activities, including test scenario definition, UAT preparation, defect triage, and business sign‑off.
• Track delivery progress, blockers, decisions, and dependencies across multiple squads or work streams.

• Support Product Owners in shaping product features, defining MVP scope, and managing product backlogs.
• Contribute to product discovery activities, including customer journey mapping, problem definition, and solution validation.
• Help assess customer, operational, regulatory, and technical impacts of proposed digital banking changes.
• Support the development of digital banking propositions, including mobile banking, online banking, onboarding, payments, servicing, or customer self‑service journeys.
• Use data, customer insight, and stakeholder feedback to inform product decisions and prioritisation.

• Engage with senior stakeholders across business, technology, operations, risk, compliance, and customer teams.
• Act as a bridge between business stakeholders and technical delivery teams.
• Communicate requirements, progress, risks, and decisions clearly to both technical and non‑technical audiences.
• Manage competing priorities across multiple work streams and ensure alignment with programme objectives.
• Build strong working relationships with stakeholders to support effective decision‑making and delivery momentum.

• Proven experience as a Business Analyst within banking, financial services, fintech, or digital transformation environments.
• Strong understanding of digital banking channels
  , customer journeys, and banking products.
• Experience working across multiple work streams, squads, or delivery teams
  .
• Strong knowledge of agile delivery methodologies
  , including Scrum, Kanban, sprint planning, backlog refinement, and user story creation.
• Experience supporting product management activities
  , including roadmap planning, MVP definition, backlog prioritisation, and feature development.
• Ability to produce high‑quality documentation, including user stories, acceptance criteria, process flows, business requirements, and operating model artefacts.
• Strong stakeholder management skills, with the ability to engage business and technology teams effectively.
• Experience supporting testing, UAT, defect management, and business readiness activities.
• Excellent communication, problem‑solving, and analytical skills.
• Ability to work in a fast‑paced environment with shifting priorities and complex dependencies.

Delta Capita is an equal‑opportunity employer. We positively encourage…