Servicenow Developer; SC Cleared IR35

Senior Service Now Developer (x2)

Location: London, UK
Working Model: Hybrid
Security Clearance: Active SC Clearance required (must already hold valid SC Clearance)
Experience: 6‑10 years

We are seeking two experienced Senior Service Now Developers to join a high‑profile programme based in London. The successful candidates will have a strong track record of delivering Service Now solutions across ITSM, ITOM, and CMDB environments, working closely with stakeholders, architects, and technical teams to design, develop, and optimise Service Now capabilities.

This is an excellent opportunity to work on complex enterprise‑scale Service Now implementations within a secure environment, supporting digital transformation and service management initiatives.

• Design, develop, configure, and support Service Now solutions across ITSM, ITOM, and CMDB modules.
• Build and maintain workflows, integrations, custom applications, business rules, client scripts, and UI policies.
• Support CMDB design, data modelling, governance, and data quality initiatives.
• Implement and enhance Discovery, Service Mapping, Event Management, and other ITOM capabilities.
• Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
• Participate in technical design workshops and provide best‑practice recommendations.
• Troubleshoot and resolve platform issues while ensuring optimal performance and scalability.
• Support Service Now upgrades, releases, testing, and deployment activities.
• Produce and maintain technical documentation and knowledge transfer materials.
• Mentor junior developers and contribute to platform governance and development standards.

• 6‑10 years of experience delivering Service Now projects in enterprise environments.
• Strong hands‑on experience with:
  • ITSM
  • ITOM (Discovery, Service Mapping, Event Management preferred)
  • CMDB design and administration
• Expertise in Service Now Scripting, including JavaScript, Business Rules, Script Includes, Client Scripts, and Flow Designer.
• Experience integrating Service Now with third‑party applications and enterprise systems.
• Strong understanding of Service Now development best practices and platform architecture.
• Experience working in Agile delivery environments.
• Excellent communication and stakeholder management skills.

• Active SC Clearance (mandatory).
• Ability to work in a hybrid model with regular attendance in London.
• Strong problem‑solving and analytical skills.
• Eligible to work in the UK.