ServiceNow Solution Architect

We are seeking an experienced Service Now Solution Architect to join a client delivery team, working closely with stakeholders as part of a Service Now programme. This role will play a key part in supporting the rollout of Service Now Now Assist
, shaping architecture and ensuring high‑quality, scalable platform delivery.

You will act as a subject matter expert
, translating business requirements into robust, deliverable Service Now solutions while providing technical leadership across design, delivery, and governance.

As a Service Now Solution Architect, you will be responsible for designing and delivering solutions that meet both business and technical requirements. You will work across teams, contribute to key architectural decisions, and provide leadership within the delivery team.

• Translate business requirements into high‑quality Service Now solutions
• Act as a subject matter expert across the Service Now platform
• Lead design sessions and contribute to sprint and project planning
• Take ownership of technical requirements and components related to HAM & SAM build and implementation
• Produce and maintain High‑Level Design (HLD) documentation

• Act as SME for Service Now Hardware Asset Management (HAM) and Software Asset Management (SAM)
• Lead architectural decisions relating to asset lifecycle, compliance, and optimisation

• Provide oversight of technical governance across the Service Now platform
• Enforce coding standards and best practices across delivery teams
• Prove technical solutions and contribute to platform health management
  , performance, and maintainability

• Act as an escalation point for technical issues and development blockers
• Support technical triage of major incidents where required
• Proactively identify, document, and log improvement opportunities for the business

• Engage with business and technical stakeholders across the organisation
• Contribute to cross‑team and architectural decision‑making
• Support strong alignment between architecture, delivery, and operational teams

• Expert proficiency in Service Now
  , with demonstrated Solution Architecture experience
• Strong hands‑on experience with HAM and SAM within Service Now
• Proven ability to translate business requirements into scalable technical solutions
• Experience defining and enforcing technical governance and standards
• Strong documentation skills, including high‑level design artefacts
• Proven leadership within agile delivery environments
• Excellent communication and stakeholder management skills

• Experience supporting or implementing Service Now Now Assist
• Experience working within large, complex enterprise environments
• Background in multi‑team or multi‑supplier delivery models