Vice President, Risk Specialist Senior ServiceNow Engineer

Location: Greater London

## Vice President, Risk Specialist Senior Service Now Engineer Apply locations:
London time type:
Full time posted on:
Posted Todayjob requisition :
-WD
** Do you want your voice heard and your actions to count?
** Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

We are seeking an experienced Senior Service Now Engineer with specific experience of implementing and supporting the GRC modules,  IRM, BCM and TPRM.Reporting to the Service Now Platform Manager, this role is a critical addition to the existing Service Now Core team.  The successful candidate will work closely with the existing Senior Service Now Engineers to extend our ability to support and improve our use of IRM.
** KEY RESPONSIBILITIES
** Working as a Senior Service Now Engineer in the Service Now Team within the Service Management Department be a Subject Matter Expert (SME) for the Service Now product set, having responsibility for its development and for the operational delivery of the service. Responsible for ensuring that all aspects of the service delivery to the organisation meet the necessary levels of governance and quality by adhering to the underpinning policy and procedures for the product.
Responsible for the day to day technical management of the Service Now Product suite, with specific focus on GRC.  Responsible for translating business requirements into Service Now technical solutions optimizing automation and integration.  Responsible for triaging and estimating incoming enhancements and requests for the platform.  Responsible for ensuring all Service Now enhancements and integrations align to out-of-the-box best practice and maintain a high Health Scan score.  

Responsible for providing technical governance, guidance and approval of changes submitted for review.  Responsible for managing the preparation for and testing of platform upgrades.  Responsible for working with the relevant process owners to ensure a smooth transition of all future process automations and integrations.  Responsible for ensuring the latest enhancements provided as part of the platform releases are utilized by identifying improvements and enhancements with the product that will deliver measurable cost savings or other improvements for the organisation.  

Responsible for identifying any opportunities for enhancements to other products that the platform can provide based on cost savings, efficiency improvements or simplification by automation and/or streamlining.  Responsible for design and hands on development of complex and critical solutions for the Service Now platform based on business requirements.  Responsible for all audit and IT Security requirements (EMEA and Tokyo Head Office requirements).  

Responsible for creating and maintaining documentation including Policy, Process, Procedures and supporting detailed technical reference material.  Responsible for ensuring all relevant training materials and guides are available for the platform.  Oversight of development and administrative tasks carried out by junior and off-shore members of the team.

Maintain and enhance good working relationships with stakeholders, across the region and globally to share best practices, provide support and develop effective local policies and procedures appropriate to the Company, and working in support of the One MUFG and overall Group strategy.
** WORK EXPERIENCE
** The role holder will have 5+ years of technical experience with implementing and supporting Service…