Tech Support Apprentice

Job Profile Summary

The Apprentice Tech Support Engineer will be responsible for ensuring the smooth running and stability of various systems across the business spanning front and back office. This will include monitoring critical systems, anticipating and resolving issues as they arise and searching for ways to reduce common problems.

• Be the first point of contact for the Tech Support function, managing customer queries by assigning an appropriate priority and setting the expectation with the user.
• Visit users at their desks, provide remote support and active participation when located on our Tech Bars.
• Understand incident and problem management.
• Resolve and troubleshoot queries, escalating to specialists where appropriate, and manage the technical relationships with our users.
• Support our users on a wide range of technologies to meet the agreed Service Level Agreements.

• Be genuinely interested in technology and eager to provide a user focused experience.
• Understanding of Apple and Android handsets in a Mobile Device Managed environment.
• Knowledge of the ITIL management framework.
• Understanding of Windows Operating Systems and Citrix would be beneficial.
• Experience with trade floor support and market data applications (Reuters/Bloomberg) is desirable but not essential.

• The right to work in the UK.
• Have lived in the UK or EEA continuously for the past 3 years.
• Not have previously studied the course content.
• Not undertake any other qualification during your apprenticeship.
• Be able to apply your learning to your role.

• Qualification:
  
  Level 3 ICT
• Duration: 18-month programme (15-month training, 3-month apprenticeship assessment)
• Assessment:
  Knowledge exam, project and presentation, and portfolio-based interview.

Entry-level – perfect for school leavers, those at an early stage of their career, or individuals looking for a new professional challenge.

Man Group provides equal employment opportunities to all applicants and all employees without regard to race, color, creed, national origin, ancestry, religion, disability, sex, gender identity and expression, marital status, sexual orientation, military or veteran status, age or any other legally protected category or status in accordance with applicable federal, state and local laws.

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