ICT Support Officer

Expected date of interviews

Applications will be reviewed on a rolling basis, and interviews may be conducted before the closing date. We encourage interested candidates to apply as early as possible, as the vacancy may be filled before the Final date to receive applications.

As an ICT Support Officer, you will be responsible for maintaining the ICT systems and supporting the users of these systems. You will provide first/second line support across the FfT centres and be the first point of contact in the ICT Team for internal enquiries/issues.

You will provide a high-quality IT service and proactively support all Freedom from Torture staff, volunteers, and contractors. Your duties include ensuring a seamless and stable staff and client experience across all our locations, liaising with third party providers for continuity of service, and supporting the ICT Team in the delivery of projects.

• Provide high-quality IT service.
• Proactively support all staff, volunteers, and contractors.
• Ensure seamless and stable experience across locations.
• Liaise with third‑party providers for continuity of service.
• Support the ICT Team in project delivery.

• Experience providing 1st and 2nd line ICT support across face‑to‑face, phone, email, text, chat, and video channels.
• Excellent verbal and written communication skills.
• Strong organisational skills and enthusiasm for responsibilities.
• Ability to manage help‑desk tickets, update clients, and follow through to resolution.
• Experience troubleshooting hardware and software, including Office 365 Apps, desktops, laptops, IP phones, and network equipment.
• High level of personal organisation with the ability to plan and prioritise own work.
• Experience in user onboarding/off‑boarding and system access for staff, plus Office 365 security set‑up and cloud management.
• Ability to work independently and team‑orientated.

• Competitive package with generous 30‑day annual leave entitlement.
• 6% employer pension contribution (minimum 1% employee contribution).
• Salary range: £35,191 – £40,822 per annum.
• Progression opportunities reviewed annually.

Freedom from Torture is committed to its responsibilities under safeguarding, and this post is subject to a satisfactory DBS disclosure, as well as a full employment history and up‑to‑date employment references.

Freedom from Torture is an equal opportunity employer. People with lived experience of torture or asylum, from Black, Asian and minority ethnic backgrounds, LGBTQIA+ individuals and people with disabilities are strongly encouraged to apply.