Senior Product Designer

Join a forward-thinking UK energy provider focused on sustainable solutions. We’re seeking a Senior Product Designer to help shape and enhance key customer experiences across our client’s digital journeys. You’ll design clear, intuitive, and high-quality experiences across web and app, enabling customers to complete important tasks with ease and confidence.

This is a senior, hands‑on role suited to someone with strong end‑to‑end product design skills, who thrives in complex environments and can move quickly from defining problems to delivering polished solutions. The position is an initial six-month contract with the possibility of extension. It’s a full‑time role (37 hours per week) on a hybrid basis, with one day every two weeks in the London office.

If this sounds like the right fit, we’d love to receive your CV.

• Own the design of customer-facing digital journeys—from discovery to polished UI
• Simplify complex service challenges into intuitive, accessible experiences
• Partner cross‑functionally with product, research, content, engineering, and business teams
• Deliver high-quality interaction design, user flows, wireframes, and final UI
• Influence product direction through problem framing, ideation, and prioritisation
• Balance customer outcomes with operational feasibility
• Leverage insights, testing, and data to continuously improve usability
• Ensure consistency across the end‑to‑end journey—not just individual screens
• Apply and evolve design system components and patterns
• Advocate for accessible, inclusive, and consistent design standards
  
  Enable rapid iteration without compromising quality or craft

• Proven track record designing for both mobile apps and responsive web
• Skilled at simplifying intricate and regulated customer journeys
• Strong in interaction design, UX strategy, and visual execution
• Expert in mapping end‑to‑end experiences, flows, and information architecture
• Thrives in ambiguity, collaborating closely with product and engineering to shape solutions
• Data‑informed designer, leveraging customer insights and usability testing to refine outcomes
• Balances pace, quality, and commercial priorities effectively
• Clear, confident communicator with the ability to articulate design rationale to stakeholders
• Self‑sufficient, proactive, and quick to deliver impact
• Experience in utilities, energy, or similarly complex service‑driven industries
• Background across account management, service tools, payments, billing, onboarding, loyalty, and self‑serve journeys
• Comfortable working within regulated environments with strong accessibility standards
• Contributor to, or practitioner within, established design systems