Applications Support Group Manager - Senior Vice President Job London area,Greater London England UK,IT/Tech

Location: Greater London

Key Responsibilities

Strategic & Regional Leadership

Define and execute the strategy for GFM / Payments Production Support, aligned with global payments technology objectives
Build and lead high‑performing global teams, including onshore, offshore, and vendor resources
Act as a senior escalation point and decision‑maker for critical production and business‑impacting issues
Partner with senior business stakeholders to align technology services with enterprise priorities

Production Support & Operational Excellence

Ensure 24x7 stability and availability of Global Financial Messaging and Payments applications
Oversee incident, problem, and change management processes aligned with ITIL best practices
Drive improvements in:
Mean Time to Recovery (MTTR)
Incident reduction and root cause elimination
Service level adherence and operational KPIs
Lead release management and production deployments, ensuring minimal business disruption

Technical Leadership & Engineering Excellence

Provide hands‑on technical leadership across observability (monitoring, logging, tracing)
Automation and self‑healing capabilities
Resiliency, disaster recovery, and failover strategies
Champion modern engineering practices including Infrastructure‑as‑Code, CI/CD pipelines, automation and scripting (Python, Shell, etc.)
Guide teams on application stability, scalability, and performance optimization

Architecture & Platform Governance

Collaborate with architecture and engineering teams to embed supportability standards, resilient system design principles, and onboarding standards for new applications into production
Influence platform modernization across messaging and payment systems

Stakeholder & Business Engagement

Engage with senior leadership, product partners, and clients to communicate platform health, operational risks, strategic initiatives
Translate technical capabilities into business value, ensuring alignment with customer expectations
Support audit, regulatory, and compliance engagements

Risk, Control & Compliance

Ensure all activities adhere to Citi risk and control frameworks
Proactively identify, escalate, and resolve operational and regulatory risks
Maintain strong governance over change management, production controls, and application lifecycle management

Financial & Vendor Management

Manage budgets, resource planning, and cost optimization initiatives
Drive efficiencies through automation, process improvements, and vendor optimization
Oversee third‑party and managed service providers, ensuring SLA adherence

Talent & Organization Development

Lead, coach, and develop diverse global teams
Build strong succession pipelines and technical leadership bench strength
Foster a culture of accountability, continuous improvement, and operational excellence

Core Experience

Experience in Production Support / Payments Technology / Financial Messaging
Proven leadership experience managing large global teams in mission‑critical environments
Strong domain expertise in payments systems (SWIFT, real‑time payments, financial messaging)
High‑volume, low‑latency transaction systems
Strong experience with distributed systems, middleware (MQ, Kafka), and APIs
Databases (Oracle, Mongo

DB)
Linux/Unix environments
Hands‑on knowledge of monitoring tools (App Dynamics, ELK, Geneos)
CI/CD pipelines and automation tools
Cloud/container platforms (Open Shift, Kubernetes – preferred)

Leadership & Behavioral Skills

Exceptional communication and stakeholder management skills across all levels
Ability to operate under high‑pressure, high‑visibility environments
Strong problem‑solving, decision‑making, and prioritization capability
Strategic mindset with the ability to translate vision into execution

Education

Bachelor’s degree in Computer Science, Engineering, or a related field required
Master’s degree preferred

Success Metrics

Application uptime and stability metrics
Incident reduction and faster resolution times
Successful delivery of production releases and transformations
Improved operational efficiency and cost optimization
Strong stakeholder and client satisfaction

Summary

Deep technical expertise
Global operational responsibility
Strategic influence

What we’ll provide you

27 days annual leave (plus bank holidays)
A discretionary annual performance related bonus
Private medical care & life insurance
Employee assistance program
Pension plan
Paid parental leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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