IT Service Desk Analyst

Position

As IT Service Desk Analyst at St John Ambulance, you will provide first line support for the systems used by the SJA community. You will ensure that emails sent to the IT Service Desk mailbox are logged within the ticket management system and simple incidents and service requests are resolved in a timely manner.

A key responsibility in this role is to manage the IT Service Desk mailbox, answer telephone calls to the service desk and ensure all actions taken to address support requests are recorded in the IT Service Management system and customers are provided with regular and timely updates on their outstanding tickets.

To be successful in the role of IT Service Desk Analyst, you should have prior experience in a similar role and basic IT knowledge allowing you to perform in a customer‑facing role delivering a high-quality service. You will ideally have experience of working in an IT Support environment and be familiar with ITIL processes for incident and problem management.

St John Ambulance works at the heart of communities, providing first aid, keeping people safe at events and working alongside the NHS in response to 999 calls.

Every year, hundreds of thousands of people learn how to save a life through our training, education and youth programmes.

Over the next decade, we have bold ambitions to help transform out‑of‑hospital care, having a positive impact on the people we treat and the communities we serve.

We are a team of 1,600 employees and 18,000 volunteers, united by our goal of saving lives through first aid.

• Competitive salary & pension scheme
• Cycle to work scheme
• Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts – you’ll have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym memberships, cinema tickets, restaurants, holidays and shopping.