Customer Identity and Access Management; CIAM Consultant

Customer Identity and Access Management (CIAM) Consultant

Location:

London/UK Wide

Career Level:

Specialist

• Partner with clients to design and implement secure, user-friendly CIAM solutions.
• Translate business needs into technical requirements, ensuring seamless digital experiences for millions of end-users.
• Collaborate across multidisciplinary teams, including engineers, architects, strategists, and business leaders, to deliver impactful outcomes.
• Advise clients on industry best practices, compliance standards, and emerging trends in identity management.
• Drive innovation by exploring new technologies (e.g. biometrics, passwordless authentication, AI-driven fraud detection) to enhance customer trust.
• Support complex Identity & Access Management/ Digital Identity deliveries across industry groups, working with global teams
• Support the practice in various new initiatives across the firm, including innovation and go-to-market

• Strong understanding of identity and access management concepts, including authentication, authorisation, federation and verified decentralised identities.
• Experience with CIAM platforms (e.g. Okta, Forge Rock, Ping Identity, Transmit, Azure AD B2C) or equivalent.
• Ability to communicate complex technical topics clearly to non-technical stakeholders.
• Proven track record in delivering technology projects, ideally within consulting or client-facing environments.
• Knowledge of data privacy regulations (GDPR, UK Data Protection Act) and their impact on customer identity solutions.
• Critical thinking and advisory – diagnose and curate options to address problems to leadership
• Possess strong organisational skills and, where applicable, help team facilitate management and tracking of large and sometime complex projects

• Demonstrated thought leadership in digital identity and security, supported by publications, speaking engagements, or community contributions.
• Hands‑on expertise in modern security practices (Zero Trust, API security, adaptive authentication) and knowledge of key frameworks (ISO/IEC 27001, COBIT, NIST).
• Certified in leading CIAM platforms (Forge Rock, Ping, Okta) with experience building custom connectors and integrating with enterprise applications.
• Proven ability to blend technical depth (coding, cloud hosting, Active Directory, Power
  
  BI) with strategic business acumen, delivering tailored solutions across industries.
• Strong client relationship management skills, coupled with entrepreneurial drive and a passion for designing secure yet frictionless customer experiences.

At Accenture in addition to a competitive basic salary you will also have an extensive benefits package which includes 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there may be requirements to spend time onsite with our clients and partners to enable delivery of the first‑class services we are known for.

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.