ServiceNow Technical Manager

Technical Manager - Service Now - (Financial Services)

Location:

London – Other locations:
Primary Location Only

Salary:
Competitive

Join a collaborative, inclusive, growing team that supports our clients’ digital transformation programmes by delivering strategic change and solutions on the Service Now platform. In this energising role you will configure and lead projects, update Service Now solutions, and guide stakeholders toward business results.

• Lead a range of projects/initiatives to deliver value and successful outcomes via the Service Now platform.
• Facilitate workshops and 1‑to‑1 sessions to understand client challenges and demonstrate solutions.
• Develop and contribute technically and functionally to solutions and sales.
• Lead and support the development team within our customers to reach potential and deliver outstanding outcomes and quality experiences.
• Set up and lead ways of working to ensure development execution is delivered in a fun, inclusive, positive, and energetic way.
• Provide and set assurance standards throughout the development lifecycle.
• Meet and manage deadlines individually, as part of and/or as the leader of a team.
• Build effective relationships with clients; using your expertise to positively impact engagements and stakeholders.
• Participate in knowledge sharing and good practice development, working with the UKI, EMEA and Global teams.
• Coach and develop others, acting as a positive role model for our people and clients.

• An open, inclusive growth mindset with a passion for collaboration.
• A good communicator with the confidence to engage at different levels.
• Ability to build great relationships and create impact with first and last impressions.
• Resilience in the face of challenges, collaborating, seeking support, persuading, influencing, and taking on board genuine concerns.
• Self-starting, able to work independently and as part of a team.
• Able to adapt and vary approaches to suit client requirements and cultural considerations.
• Flexibility to travel UK and globally as required by the work.

• Previous technical and architectural experience of Service Now.
• Knowledge of Service Now CMDB/CSDM.
• Proven track record of implementing Service Now, delivering to deadlines and milestones.
• Service Now Certified Administrator with Service Now CIS in one or more Service Now modules.
• Demonstrable evidence of delivering real and sustainable Service Now solutions.
• Some experience of people management and ability to manage different types/groups of stakeholders.

• Relevant professional experience, such as previous work with a Big‑4, global management consultancy, niche consultancy, or an in‑house role gaining exposure to Service Now projects and broader Digital Transformation programmes.
• Experience of Financial Services across Banking, Insurance or Wealth Asset Management.
• Experience with broader Service Now solutions and/or other SaaS/PaaS tools.

We’re interested in people with integrity who can collaborate with people from diverse backgrounds and possess a growth mindset.

• Competitive remuneration package rewarded for individual and team performance, supported by a comprehensive Total Rewards package.
• Continuous learning opportunities to develop mindset and skills.
• Success as defined by you: tools and flexibility to make a meaningful impact in your own way.
• Transformative leadership: insights, coaching, and confidence to be the leader the world needs.
• Diverse and inclusive culture: you’ll be embraced for who you are and empowered to use your voice.