Engagement Manager
Listed on 2026-06-16
-
IT/Tech
IT Project Manager, IT Consultant, Systems Analyst
Location:
Hybrid - Split your time between home and our London office with occasional travel to customers
We are looking for experienced service professionals with a passion for driving an excellent customer experience, who can thrive in a rapidly growing, dynamic business with a huge emphasis on collaborating with our clients to help them deliver exceptional service. The role
This role would suit an experienced project manager in the technology sector, either with Service Now implementation experience or with a solid software project management background looking to transition into a career with Service Now. You will have a passion for process and technology and enjoy working with internal teams and customers to design solutions to support a wide variety of business problems.
Being able to build strong relationships and use your insight and experience to manage efficient projects, own end to end project delivery and financials, and build trust with our customers are fundamental to the role. You will promote project delivery best practice and keep customers on track to deliver projects successfully, on time and on budget.
We stand by our values and when we’re looking for the best of the best to join us, we look for people who share these values too.
No-one is above making the tea or watering the plants.
Do the right thing by the customer. Always.
No room for egos, politics or gossip.
We're a team. Take pride in sharing what you know.
If you see something that needs doing, roll up your sleeves and get it done.
Remember, at some point, you did something for the first time.
Key Responsibilities (not limited to):- Manage large-scale client-facing IT projects from receipt of order to handover to BAU support, using the Agile methodology.
- Take overall ownership of the client relationship, managing UP3 delivery engagements with clients’ senior stakeholders and project teams.
- Manage UP3 project teams, by allocating work, providing leadership and direction, and making timely decisions.
- Plan and execute projects throughout their entire lifecycle, from initiation to sign off, including requirements capture, development, QA, and client UAT, training and knowledge transfer, and deployment into production environments.
- Create resource plans to support the successful delivery of projects, working with other UP3 Engagement Managers to address resourcing conflicts across our delivery portfolio, and ensure resource allocations match the available project budget.
- Independently mitigate project risks, address issues, and remove blockers, while informing or escalating to the UP3 management team at the appropriate times.
- Lead and facilitate project meetings, workshops, and all Agile ceremonies.
- Work with UP3 and 3rd party Business Process Consultants and Business Analysts to scope project activities from high level requirements into detailed stories for development
- Provide leadership and mentoring to project teams and colleagues and share best practices and knowledge with colleagues across UP3
- Prepare client-facing and internal project highlight and financial reporting.
- Be an advocate of UP3 and our professional services.
- Perform the role of SCRUM master during sprint execution
- Act as your customers’ advocate within UP3, ensuring customer feedback is heard and acted upon.
- Keep abreast of industry trends in the Service Management arena and developments in the Service Now platform and applications.
You do not need to meet every single criteria below to apply, please submit your CV if you think you’d be a good fit for the role.
- Outstanding communication skills, always professional and approachable. You must be able to communicate with the team, stakeholders and clients. You must be able to clearly explain project goals, objectives, risks, issues and timelines
- Exceptional…
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