PMO Automation Specialist

Job Title: PMO Automation Specialist (Consultant) - R&D Location:
London, hybrid (3 days per week on site) Duration:
Permanent Start: ASAP Salary: £65,000 - £70,000, depending on experience

At Pace, our consultants genuinely care about the impact our work has on our customers and their customers alike. We are ‘problem solvers’ who call on our collective experience, knowledge and skills to support customers to access benefits early.

We are reimagining how consulting services are delivered, taking a human‑centred approach, and our work is having a material impact on people’s lives.

Due to growth of an ongoing programme of work, we are hiring an experienced PMO Automation Specialist who will act as a practical automation and process improvement partner to the PMO, helping the organisation move from manual coordination and reporting‑heavy processes toward a more scalable, AI‑enabled operating model.

You will identify, design, test, and implement automations that reduce manual effort, improve data quality, strengthen programme oversight, and support better portfolio visibility. This includes automation across reporting, risk management, governance, project onboarding, approval workflows, knowledge management, and portfolio planning.

This is not a purely technical automation role. It requires someone who can understand complex operational processes, work closely with programme and functional teams, apply sound PMO judgement, and build pragmatic tools and workflows that people actually use.

• Map key programme and PMO workflows, identifying where manual effort, duplication, rework, or coordination burden can be reduced through automation, better workflow design, or improved tooling.
• Design, prototype, and implement practical automations across core PMO processes, including reporting, risk management, governance, project onboarding, portfolio planning, knowledge management, and approval workflows.
• Work with programme and operational teams to understand recurring pain points and translate messy or evolving requirements into usable tools, workflows, dashboards, or structured processes.
• Support the development of a more scalable operating model by enabling teams to self‑serve routine information, reduce manual chasing, and reuse data more effectively across reporting, governance, and decision‑making.
• Use AI and automation tools to support synthesis, reporting, briefing generation, workflow prompts, knowledge search, data quality checks, and process guidance, within agreed organisational guardrails.
• Help define data standards and workflow requirements so that information from different systems and processes can be captured consistently and reused for reporting, portfolio oversight, and decision support.
• Support the review, selection, testing, and implementation of project management, workflow, and automation tools that can work flexibly across different teams while providing central visibility.
• Work with technical and functional colleagues to ensure automations are secure, maintainable, proportionate, and aligned with data governance and responsible AI expectations.
• Build prototypes quickly, test them with users, gather feedback, and iterate toward robust and maintainable solutions that improve adoption and reduce friction.
• Develop simple documentation, guidance, and training so that teams can use, maintain, and improve new tools and workflows.
• Track the impact of automation initiatives, including time saved, reduction in manual effort, improved data quality, faster reporting, better follow‑up, and reduced rework.

• Proven experience designing or implementing workflow automation, process improvement, operational tooling, or low‑code/no‑code solutions in a complex environment.
• Proven ability to deliver at pace, rapidly translating operational problems into usable prototypes, workflows, or automations without losing sight of quality, adoption, and maintainability.
• Strong understanding of programme, project, portfolio, or PMO processes, including reporting, governance, risk, dependencies, change management, approvals, and operational…