IT Support Specialist

Be part of a skilled and solutions-focused team as an IT Support Specialist at PPHE Hotel Group. As our trusted IT expert, you'll play a key role in keeping our Support Office, hotels, and restaurants connected - troubleshooting issues, supporting projects, and ensuring everything runs smoothly behind the scenes.

What you'll be doing as an IT Support Specialist:

• Assist with the strategic and tactical support of key software and hardware systems.
• Ensure that support requests are tackled in a timely fashion in accordance with our Technical Support Process and SLA's, assisting with testing and deployments.
• Maintain systems support documentation, procedures and other information useful to the smooth & efficient operation of information systems.
• Participate in technology planning and strategy activities to ensure business objectives are being addressed.
• Develop and maintain relationships with business partners both internally & externally.
• Assist with the implementation of new applications and/or enhancements or upgrades of existing applications/systems.
• Proactively identify critical business, technical and/or operational issues and then assist in driving issues to closure.
• Assist in managing, prioritising and delivering multiple initiatives in partnership with client teams.
• Work with stakeholders to facilitate the development of func...