CDD Process Implementation Manager

CDD Process Implementation Manager Responsibilities Delivery and Program Execution

• Lead the end-to-end delivery of CDD projects and transformation initiatives across onboarding and ongoing monitoring
• Translate strategic objectives into detailed delivery roadmaps ensuring alignment with regulatory expectations, risk appetite and business priorities
• Develop, baseline and actively manage integrated delivery plans, including dependencies across broader stakeholder holders and third parties
• Own and operate robust delivery governance including RAID management, KPI tracking, financial oversight and executive level steering committee reporting
• Ensure delivery consistency through standardised methodologies, tooling and controls across project lifecycle
• Ensure timely and high-quality delivery of change initiatives, balancing commercial outcomes with compliance obligations

• Conduct detailed operational impact assessments to evaluate how process, technology, and policy changes affect frontline CDD teams, including capacity, workload, skills, and service levels
• Partner with operations to model future-state workflows, identifying impacts on throughput, cycle times, and quality metrics
• Quantify resource implications (FTE, cost, productivity) and define transition strategies to maintain business continuity during implementation
• Identify downstream and upstream impacts across related processes (e.g., Ongoing monitoring)
• Ensure that operational readiness plans (including training, SOP updates, and MI/reporting changes) are defined and executed prior to go-live

• Act as the central point of coordination across business including operations, technology, compliance, and external vendors
• Build and maintain strong relationships with senior stakeholders to ensure alignment, transparency, and effective decision-making on priorities, trade-offs and risks
• Facilitate governance forums and workshops to drive consensus on design, delivery and implementation approaches
• Communicate progress, risks, and outcomes clearly and succinctly to leadership and governance forums

• Lead the design and implementation of target operating models ensuring scalability, consistency and effectiveness of control
• Drive the rollout of new CDD processes, systems, and tools ensuring seamless integration into existing operational environments
• Champion structured change management practices, including stakeholder engagement, communication strategies, and training programmes
• Ensure successful adoption of change through performance tracking, feedback loops and continuous optimisation

• Identify and deliver opportunities to automate manual CDD processes using workflow tools, RPA, and intelligent automation solutions
• Partner with data and technology teams to embed AI/ML capabilities to enhance risk assessment, document verification, entity resolution, and adverse media screening
• Evaluate and implement digital solutions to improve straight-through processing, reduce manual touchpoints, and enhance customer experience
• Ensure AI and automation solutions are deployed responsibly, aligning with model risk management, explainability, and regulatory expectations
• Track and evidence efficiency gains, accuracy improvements, and cost reductions delivered through automation initiatives

• Ensure all change initiatives align with internal CDD standards, policies and applicable external regulatory requirements
• Partner with compliance, risk and wider internal stakeholders to embed robust, effective controls and risk mitigation strategies
• Support rapid response to regulatory change, ensuring delivery timelines are met without compromising quality and operational stability
• Prepare for and support internal and external audits, regulatory reviews, and control testing

• Drive a structured approach to value realisation, defining clear success metrics, benefits cases, and post-implementation tracking mechanisms
• Identify opportunities to improve operational efficiency, data quality, and control effectiveness
• Monitor and report on…