Delivery Lead - Client Technology

We are seeking an experienced Delivery Lead with a strong track record of leading complex technology delivery within large, global financial services organisations. This individual will combine delivery leadership with genuine platform literacy, particularly across the Salesforce ecosystem and sales enablement technologies such as Seismic, and will bring the judgement and credibility needed to operate at a senior level across business and technology stakeholders.

You will take accountability for delivery outcomes across multiple cross‑functional teams, shaping priorities, challenging constructively and maintaining momentum in a fast‑moving, vendor‑rich environment. You are equally effective coaching teams, managing governance and navigating senior stakeholder relationships. You understand that CRM and content enablement platforms in asset management sit at the intersection of commercial, regulatory and operational priorities, and you bring enough domain awareness to ensure delivery decisions reflect that context.

Above all, you are pragmatic. You adapt your approach to context, prioritise what delivers the most value, and recognise that sustained delivery depends on both mindset and discipline.

The Client Technology team sits within the Asset Management Platform (AMP), a global technology change and delivery organisation responsible for delivering the platforms that underpin Schroders’ investment, client and operational capabilities.

Client Technology is responsible for all platforms associated with client relationship management and client engagement, with a strong emphasis on the Salesforce ecosystem (including Sales Cloud, Service Cloud and Financial Services Cloud) and the Seismic Enablement Cloud for sales content management, personalisation and distribution.

Accountable for the delivery of a backlog of work associated with one or more Client Technology products or change initiatives of varied complexity, through one or more cross‑functional teams.

Build and maintain motivated teams with your product, engineering and analyst peers, ensuring there is an iterative plan to work towards the regular delivery of value that is balanced between technical improvement and change.

Lead delivery across client technology platforms including Salesforce and Seismic, covering CRM enhancements, data integrations, content enablement and emerging AI‑driven capabilities. Where required, manage platform‑specific considerations such as release cycles, sandbox strategies and regression testing.

Coach the team and those with influence upon them. Apply the most appropriate agile and lean tools and techniques and facilitate continuous improvement.

Proactively manage risks and dependencies, overcome obstacles, and get the best value against constraints, including the tracking and challenge of vendor and third‑party delivery commitments where applicable.

Support data integration and platform connectivity initiatives, helping ensure Salesforce and associated client technology platforms are effectively connected across the broader technology landscape.

Establish and maintain delivery governance appropriate to team and initiative complexity, ensuring clear reporting, decision‑making and escalation structures that align to AMP enterprise delivery standards and Global Technology lifecycle processes.

Facilitate collaborative sessions, workshops and stakeholder alignment, helping teams get closer to the needs of users and ensuring alignment between client‑facing business teams, product leads and delivery. Protect the team's ability to focus on what is most important.

Capture and analyse delivery metrics to provide appropriate insights to the team and their stakeholders, using data and context to demonstrate progress and improvement.

Coordinate delivery across work streams that span both Public and Private Markets businesses, managing dependencies with adjacent AMP platforms where client technology initiatives intersect.

Work with business stakeholders and product leads to ensure platform changes are accompanied by appropriate change readiness activities, supporting adoption and realisation of intended business…