IT Transformation Program Director – Global Commercial Technology and Success

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation‑inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom‑line impact. To succeed, organizations must blend digital and human capabilities.

Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading‑edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

Reporting into the IT Transformation Management Office (TMO) and aligned to Global Commercial Technology & Success, the IT Transformation Program Director will lead program management for highly complex, enterprise-wide commercial technology initiatives that drive partner effectiveness, client relationship strength, and business growth. This is a high‑visibility transformation leadership role with an initial mandate to lead the transformation of Relationship Excellence (REx) — BCG’s global, experience‑led and AI‑enabled CRM platform for all Partners, supporting Business Development and commercial consulting success.

Over time, the role will expand to include additional large‑scale commercial technology and AI‑enabled initiatives across the Global Commercial Technology & Success portfolio. The successful candidate will combine deep CRM and commercial enablement expertise with broader transformation leadership capabilities across digital platforms, AI‑driven solutions, data‑enabled products, and global adoption programs.

• Lead enterprise‑scale commercial technology transformations from vision through execution and value realization
• Anchor initiatives in clear guiding principles, business outcomes, and measurable commercial impact
• Establish transformation roadmaps that balance near‑term delivery with long‑term platform scalability
• Bring together experience‑led design, AI‑first innovation, and disciplined program execution
• Proactively and assertively drive progress in complex, multi‑stakeholder environments
• Test hypotheses early and iterate based on evidence, feedback, and adoption data
• Ensure alignment across senior business and technology leadership
• Operate at the intersection of technology, data, AI, and commercial strategy—connecting platform modernization to real improvements in relationship quality, pipeline health, and revenue growth.

• Program & Transformation Leadership
  • Operate within the IT Transformation Management Office (TMO), leveraging transformation best practices and governance
  • Lead with a clear, outcome‑oriented narrative anchored in guiding principles and strategic intent
  • Establish and run the program, proactively and assertively managing milestones, dependencies, risks, and resourcing
  • Lead cross‑functional teams spanning product, engineering, data, UX, and business stakeholders
  • Test assumptions and hypotheses early, iterating plans and approaches based on evidence and learning
  • Define initiative‑level outcomes, success metrics, and value realization mechanisms
  • Ensure transparency through clear executive communications, reporting, and decision forums
• Relationship Excellence / CRM Transformation – Initial Flagship Initiative
  • Lead the end‑to‑end IT transformation of Relationship Excellence (REx), BCG’s global CRM platform
  • Define the future‑state vision, experience principles, and transformation roadmap
  • Lead visioning and planning activities for MVP delivery and global solutions
  • Ensure the platform is experience‑led, intuitive, and embedded into Partner and Business Development workflows
  • Drive AI‑first capabilities, including relationship intelligence, automated insights, and next‑best‑action recommendations
• Commercial Impact & Adoption
  • Partner closely with Global…